Kartier Benton
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
XPO Logistics
08.2020 - Current
- Diagnose, assess and resolve problems or issues - Monitor progress of delivery routes - Searching loss freight
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Process changes or cancellations to delivery
- Handle DSR paperwork process
- Assist with dispatch board and routes to DSR
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
Assistant Store Manager
Forever 21
07.2015 - 05.2019
- Supported the store manager in conducting weekly meetings, delivering quality reviews, and setting
- Seeing over nightly deposit
- Recruiting, hiring, and training 20+ associates developing them to be productive team members with excellent knowledge on the products in store
- Protect store assets
- Coordinate employee schedules
- Give support on zero seller report to push product to the floor
- Over looking the sip program dealing with internal and External theft
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
Assistant Manager
Charming Charlie
08.2012 - 01.2014
- HR best practices, procedures of hiring and termination of employees
- Provide support to store manager with assisting store promotion and visual merchandising
- Meeting company sale goals and targets
- Reporting nightly sales and dropping deposit
- Handling stock inventory
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Skills
- Understanding Customer Needs
- Customer Account Management
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Critical Thinking
- Business Relationship Development
- Service Agreement Coordination
- Driver Scheduling
- Meeting Support
- Maintaining Clean Work Areas
- Standard Operating Procedures Maintenance
- Dispatcher Monitoring
- Equipment Needs Assessment
- Repair Scheduling
- Work Crew Dispatch
- Team Work Scheduling
- Inventory Audits
- Status Updates
- Dispatch Coordination
- Dispatch Procedures
- Dispatch Recordkeeping
- Hiring and Onboarding
- Program Optimization
- Management Training
- Financial Statement Review
- Performance Monitoring and Evaluation
- Department Oversight
- Finance and Accounting Oversight
- Human Resources Oversight
- Sales Promotion
- Business Leadership
- Records Organization and Management
- Policy Development and Enforcement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Customer Service Representative
XPO Logistics
08.2020 - Current
Assistant Store Manager
Forever 21
07.2015 - 05.2019
Assistant Manager
Charming Charlie
08.2012 - 01.2014
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