KARTIK SHARMA

• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• Developed and implemented new filing systems to improve organizational efficiency and productivity.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Recommended and implemented successful strategies to maximize revenue.
• Modified inventory control programs to maintain and enhance annual business plan.
• Examined quarterly financials to determine business operating capacity.
• Provided strong leadership to enhance team productivity and morale.
• Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
• Identified cost improvement changes and cost savings plans to increase company savings.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Maximized performance by monitoring daily activities and mentoring team members.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Maintained professional, organized and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Delivered feedback to decision-makers regarding employee performance and training needs.

• Oversee and assist in the preparation and updates of the Housekeeping Departmental Operations Manuals.
• Conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Read and update the Communications Log Books.
• Ensure the use new technology and equipment is explored and implemented wherever appropriate.
• Ensure Housekeeping service standards are in accordance with the Operations Manual .
  
  CUSTOMER SERVICE
• Ensure all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
• Ensure Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintain positive guest and colleague interactions with good working relationships.
• Personally and frequently verified that guests are receiving the best possible in-room service.
• To co-ordinate with Pest Control contractors to ensure a pest free environment within and around the hotel.
• Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Assists in monthly re-forecasting, as appropriate

OPERATIONAL

• Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
• Carry out inventory-taking of supplies and operating equipment as required by the Finance Division.
• Work with the Materials Manager to ensure sufficient flower arrangements for the hotel.
• Communicate with and supervise the hotels contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
• Oversee the cleanliness of guest rooms and public areas.
• Oversee the cleanliness of public and back-of-the house areas, including the Employee Residences.
• Work with vendors to provide uniforms for all hotel employees.
• Ensure the proper handling and control of lost and found items.
• Conduct frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager and/or Assistant Managers - Housekeeping.
• Oversee that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
• Work closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
• Ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Assist in ensuring that all Touches the Rooms Top 20 have been implemented.
• Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensure Housekeeping employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
• Assist the recruitment and selection of all Housekeeping employees; follow hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
• Ensure the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and departments grooming standards.
• Conduct annual Performance Development Discussions with Housekeeping employees, support them in their professional development goals.
• Plan and implement effective training programmes for all Housekeeping employees in coordination with the Training Manager and Departmental Trainers.
• Support Departmental Trainers through on-going feedback and assistance at monthly meetings.
• Develop the skills and effectiveness of all Housekeeping employees through the appropriate training, coaching, and/or mentoring.
• Be responsible for the skills and effectiveness of all Housekeeping employees.
• Ensure work schedules reflect business needs and other key performance indicators.
• Encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Support the implementation of The People Brand Statement, demonstrating and reinforcing Culture Characteristics.
• Ensure employees have a complete understanding of and adhere to employee rules and regulations.
• Ensure employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Ensure standards as stated in the Operations Manual are maintained by the employees.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports and other business documentation.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Kept building entryway glass clean and polished for professional presentation.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Communicated repair needs to maintenance staff.
• Evaluated employee performance and developed improvement plans.
• Prepared reports and schedules with accuracy.
• Ordered, maintained and distributed supplies and inventory.
• Assisted with agricultural and landscaping designs and plans.
• Held classes to teach staff facility procedures.
• Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.