Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karunakar Devagiri

Hackettstown,NJ

Summary

Results-driven IT leader with expertise in strategic planning, program leadership, and data analysis, skilled in transforming complex IT initiatives into business solutions. Proven ability to drive innovation and ensure compliance with data security and privacy regulations. Adept at managing budgets and optimizing processes for enhanced organizational performance. IT executive with broader professional experience in Pharmaceutical, Hospitality, and Consulting industries, delivering innovative solutions that advance bottom-line business goals; experience guiding teams through complex integrations to improve efficiency of state-of-the-art systems on time and within budget. Recognized as a technology evangelist and change agent, designing and implementing technical solutions that reduce TCO and deliver a strong ROI.

IT professional with strong background in systems administration, network management, and cybersecurity. Skilled in troubleshooting, software deployment, and user support. Known for fostering team collaboration and adapting to changing needs to achieve results. Reliable and efficient with focus on delivering high-quality technical solutions.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

IT Associate Director – Patient Services (US & EU)

Insmed Inc.
01.2019 - Current
  • Serving as a key liaison and advocate between business and solutions teams, Vendor application teams, and technical teams, managing the US and EU Patient Services portfolio, and leading the IT process improvement practice.
  • Successfully onboarded US Specialty Pharmacies (Kroger, Maxor, Orsini, and PantheRx) and established channels for integrating patient product enrollment and journey data into the data warehouse and BI platforms, resulting in enabling the business team's visibility to patients' data, service trends, and addressing reporting needs
  • Successfully onboarded EU PSP partners/sources and established channels for integrating patient care and patient experience data from EU partners into Nitro data warehouse and Qlik BI platforms, resulting in enabling the business team's visibility to patients' data, service trends, and addressing reporting needs
  • Partnering with PSP business teams/partners, developing and assuring the successful implementation of highly efficient and effective patient access management strategies, being responsible for the functional assignments of patient access, assessing patient access operations, and managing operations based on data and metrics
  • Working with commercial, patient services, and other cross-functional leadership to develop and execute patient support strategies and ensure that IT solutions comply with relevant data security, patient privacy, and healthcare regulations.
  • Successfully led PEP Data Services' migration program from MuleSoft to AWS. Decommissioned MuleSoft PSP data integration services. Partnered with Insmed and vendor teams in triggering a new scalable platform on AWS for meeting growing business needs
  • Led the design and implementation of a metadata-driven ETL framework for EU Operations, utilizing Veeva Nitro and Python, reducing manual coding effort by 30% and accelerating data pipeline deployment for new analytical requirements
  • Leading the design and implementation of a new enterprise-wide ETL framework for US Operations, incorporating technologies Talend, Snowflake, and AWS cloud platforms to support real-time data ingestion and analytics
  • Led the design and implementation of data validation and error handling mechanisms within the ETL framework, significantly improving data accuracy and reliability
  • Led the design and implementation of scalable data pipelines within the designed framework, integrating data from product marketing campaigns via APIs and files into a centralized data warehouse/data lake
  • Proactively monitor, track, trace, and steward Patient (PHI/PII) data from specialty pharmacies, ensuring data quality meets six dimensions: accuracy, completeness, consistency, timeliness, validity, and uniqueness

IT Program Director/Senior IT Manager

Wyndham Hotel Group
05.2012 - 12.2018
  • Served as a key liaison and proponent among Leadership, IT, Business, Vendor, and technical teams - controlled central reservations and organization reporting & analytics portfolios, and led the IT process improvement practice.
  • Principal contact for all the Connectivity-based IT solutions/services for OTA partners (Expedia, Kayak, Travelocity, Priceline, Orbit, Hotels.com, Booking.com, Derbysoft) and Pegasus (ADS & GDS Partners) - services encompass content distribution, reservation services, and business analytics. The connectivity profit center is directly responsible for close to 1 billion USD in revenue per annum for WHG.
  • Responsible for overseeing business and technical initiatives in alignment with organizational goals; preparing financial budgets and presenting proposals for capital projects to senior executives; coordinating with management in developing business strategic plans and operating policies.
  • Established program governance structure, ensured stakeholder participation, and defined the program roles, decision-making hierarchy, program execution strategies, and protocol for the proper flow of relevant information to all stakeholders
  • Directed and delivered IT transformation, process management, IT governance, application development, and service management initiatives using Agile, Scrum, and AIM software development methodologies
  • Spearheaded scalable, extensible, and maintainable SOA-based Next Generation Enterprise Search Services (ESS) - designed to create a modernized, extensible availability, rate, and inventory generation mechanism in alignment with Wyndham’s strategy to move to a next-generation central reservation system
  • Directed look to book program, prevalent in measuring the effectiveness and return on investment (ROI) of hotel Website marketing strategies, online distribution channels, effective monitoring and positioning tools to accurately determine market activity, measure network scalability, and forecasting system utilization
  • Managed WHG Central Reservations systems/services to SynXis Central Reservations platform migration program. SynXis Central Reservations platform is the most robust, flexible, and easy-to-use rate and inventory management SaaS application, enabling hoteliers to support a multitude of rate, inventory, and distribution strategies to achieve their business goals

IT Associate Director

Novartis Pharmaceuticals
04.2003 - 05.2012
  • Served as a key liaison and advocate between business and solutions teams, Vendor application teams, internal account managers, and technical teams, managing Ethics & Compliance and Life Sciences domain areas.
  • Successfully directed Ethics & Compliance and Life Science domain initiatives, including estimation, staffing, project planning, monitoring & tracking, maintaining the actual vs budget, project scope management, SLT presentations, identifying risks and issues, determining the mitigation strategy, the first point of escalation, and performing the role of an intermediary between the program teams
  • Accountable for overseeing business and technical initiatives in alignment with organizational goals; preparing financial budgets and presenting proposals for capital projects to senior executives; coordinating with management in developing business strategic plans and operating policies.
  • Spearheaded the 5-year strategy planning, concept creation, and business case development for enterprise-wide Novartis HCP/HCO Aggregate spend compliance program to aggregate expenses/payments to healthcare professionals and organizations and report to Federal and State Governments
  • Established a successful data governance program for BI and implemented methodologies for project success delivery using Cognos BI tools
  • Partnered with business in successfully defining a 3-year strategy and roadmap for implementing Novartis Corporate Integrity Agreement: transparency reporting program to track and publicly disclose certain payments or transfers of value to US-based physicians and healthcare organizations
  • Served as aggregate spend data steward; managing HCP/HCO master profile data, reviewing aggregate spend system reports, maintaining and monitoring system alerts, executing system updates, and partnering with the business customers to prepare and file federal and state physician payment reports following marketing/state laws
  • Managed the implementation of Encore Portal, a web-based application to capture data related to Healthcare Professional (HCP) and Healthcare Organization (HCO) spending by both NPC associates and third-party suppliers. Lead workgroups through application design, testing, issue resolution, training, and implementation
  • Successfully designed and implemented Course Tracking System, a web-based application that allows authorized E&C associates access to Code of Conduct (COC), Marketing, Diversity and Inclusion (D&I) training data

IT Project Consultant

Enterprise Software Solutions Inc.
07.1998 - 04.2003
  • At Novartis, designed and implemented the Novartis Event Central System, monitored Novartis Salesforce events execution (both promotional and non-promotional engagements), and captured spending data associated with Healthcare Professionals (HCP) and Healthcare Organizations (HCO)
  • At Novartis, Report Central designed and implemented a reporting solution for Sales & Marketing user groups to monitor Novartis field events (both promotional and non-promotional engagements) and speaker activities, as well as to support decision-making and compliance
  • At Bristol Myers, designed and implemented an Automated Dissolution System, Water Solubility System, and Inventory Material Management System
  • At Viacom, designed and implemented a Benefits Analysis Management System. Responsibilities include managing system development and integration through all phases of the project life cycle - analysis, design, development, testing, implementation, and post-production support

Education

Master of Science - Computer Applications Development

Nagarjuna University
India

Master of Science - Computer And Information Sciences

Nagarjune Unibversity
India

Skills

  • IT procurement
  • Business analysis
  • Incident management
  • IT governance
  • Data analytics
  • ITIL processes
  • Business development
  • Analytical thinking
  • Teamwork and collaboration

Certification

  • ICE certified (in line with Six Sigma certification)
  • Business Process Re-Engineering, Project Management for Software Development

Timeline

IT Associate Director – Patient Services (US & EU)

Insmed Inc.
01.2019 - Current

IT Program Director/Senior IT Manager

Wyndham Hotel Group
05.2012 - 12.2018

IT Associate Director

Novartis Pharmaceuticals
04.2003 - 05.2012

IT Project Consultant

Enterprise Software Solutions Inc.
07.1998 - 04.2003

Master of Science - Computer Applications Development

Nagarjuna University

Master of Science - Computer And Information Sciences

Nagarjune Unibversity

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Karunakar Devagiri