Karvin Said
Nashville,TN
Summary
Dynamic retail professional with extensive experience at The Opry Shop BNA, excelling in customer relationship building and cash handling. Recognized for attention to detail and reliability, consistently fostering a welcoming environment that drives loyalty and repeat business. Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Lead Retail Sales Associate
Ryman Hospitality Properties Inc.
06.2023 - Current
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
Supervisor
Stellar Partners
08.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Collected, arranged, and input information into database system.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Shift Leader
Walgreens
09.2021 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed staff hiring, training and supervision.
Front End Courtesy Clerk
Krogers Grocery Store
02.2022 - 05.2022
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Restocked and organized merchandise in front lanes.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Reduced wait times for customers through quick and accurate scanning of items at the checkout line.
- Facilitated smooth transitions between cashier shifts by replenishing supplies at stations as necessary throughout the day.
- Assisted in maintaining store safety by promptly addressing spills or other hazards, keeping aisles clear for customer traffic.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Maintained clean and tidy checkout area to optimize service delivery.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Diploma - Medical Assistant
Brightwood College
Nashville, TN02-2018
Skills
- Customer relationship building
- Policy enforcement
- Point of sale systems
- Team motivation
- Sales strategy development
- Customer service
- Attention to detail
- Customer assistance
- Adaptable and flexible
- Reliability
- Organizational skills
- Cash handling
Languages
kurdish
Full Professional
Timeline
Lead Retail Sales Associate
Ryman Hospitality Properties Inc.
06.2023 - Current
Supervisor
Stellar Partners
08.2022 - 06.2023
Front End Courtesy Clerk
Krogers Grocery Store
02.2022 - 05.2022
Shift Leader
Walgreens
09.2021 - 09.2022
Diploma - Medical Assistant
Brightwood College
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