Kary Amons
San Francisco,CA
Summary
Self-motivated team player adept at working within a diverse community using positive, empathetic, and solution-oriented customer service.Manages caseload while maintaining a high attention to detail. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.Obtain a position within the city that will utilize my previous work experience while being of service to diverse populations.
Overview
5
5
years of professional experience
Work History
Hospital Eligibility Worker
San Francisco DPH
10.2023 - Current
- Coordinate transfers of patients between medical facilities; inform patients of procedures and necessary reports.
- Explain eligibility programs, qualification standards, policy and procedure to patients; assist patients in completion of applications, forms and reports when necessary; review and evaluate applications for completeness and accuracy; prepare patient budget to determine eligibility.
- Admit and register patients for clinic and hospital services; initiate referrals for incoming skilled or long term care patients.
- Investigate and resolve patient questions and concerns regarding clinic and hospital bills.
- Compose and prepare correspondence to patients, references, and State agencies; gather statistical data and prepare reports as required
Site Manager
Home Rise
12.2021 - 10.2023
- Obtain necessary factual information and verify information received from clients.
- Determine eligibility under State, Federal or Local subsidy programs.
- Perform or arrange for certified housing inspectors to conduct housing quality standard inspections prior to move-in and subsidies and lease approvals for participants with lease contracts.
- Responsible for overall daily property management functions at one site.
- Supervise on-site property management and desk clerk staff to ensure that professional services are being provided.
- Submit special claims for vacancy loss at sites with Housing Authority and Shelter Plus Care subsidies.
- Enter & monitor monthly subsidy payments for units with Housing Authority, Shelter Plus Care and Local Operating Subsidy Program (LOSP) subsidies; Coordinating to remedy missing, incorrect or over payments
- Preparation of monthly rent check calculation report and maintenance of monthly subsidy balance tracking reports.
- Representing the agency in all legal matters related to evictions.
Employment Training Coordinator
HomeRise
12.2019 - 12.2021
- Managed caseload of 50 participants as they navigated Solutions SF program.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Facilitated class on skills to become a Desk Clerk
- Conducted outreach to partner with other Nonprofits in the Bay Area
- Created Zoom Learning Program, through the pandemic.
- Implemented customer service satisfaction goals.
- Created, edited, and altered customer service strategies and procedures to best deliver a satisfying experience.
Education
High School Diploma -
Balboa High School
San Francisco, CA06-2006
Skills
- Effective Communication and Negotiator
- Skills Assessment
- Detail-Oriented
- Patience & Empathy
- Ability to De-Escalate Stressful Situations
- Mentoring & Coaching
- Teambuilding and Training
- Customer Service
- Community Engagement
- Relationship Building
Timeline
Hospital Eligibility Worker
San Francisco DPH
10.2023 - Current
Site Manager
Home Rise
12.2021 - 10.2023
Employment Training Coordinator
HomeRise
12.2019 - 12.2021
High School Diploma -
Balboa High School
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