KARY JIMENEZ

Customer Service and Front Desk Responsibilities

• Serve as the first point of contact for new and existing customers and visitors, providing exceptional service and creating a positive first impression.
• Manage meeting room booking systems and ensure meeting rooms are reset to accommodate bookings.
• Greet and check-in member guests, track walk-ins, schedule tours, and send confirmations.

Administrative Support

• Handle administrative tasks such as delivering mail, answering phones, sending packages, and ordering office supplies.
• Maintain cleanliness and visual standards throughout the center, including offices, meeting rooms, communal areas, and kitchens.
• Prepare move-in packages for new clients and assist with onboarding processes.

Operations Management

• Ensure continual upkeep of business centers to meet operational standards.
• Contribute to revenue generation by identifying opportunities to promote Regus products and services.
• Conduct regular inspections of the center to ensure it is'show-ready’ at all times.

Community Engagement

• Organize community events within the center to foster relationships among members.
• Actively engage with clients to understand their needs and provide tailored solutions.
• Build relationships with local businesses to enhance community presence.

Reporting and Documentation

• Maintain accurate records of client interactions, service requests, and operational reports.
• Assist in preparing management reports, committee reports, meeting notices, and board packages as needed.

Team Collaboration

• Work closely with team members to ensure smooth operations across various departments.
• Provide backup support for other staff during peak times or absences.

Patient Care and Support

• Provided direct patient care by assisting with preliminary testing, including visual acuity tests, auto-refraction, and intraocular pressure measurements.
• Educated patients on proper contact lens insertion, removal, and care techniques.
• Assisted optometrists during eye examinations by preparing patients and documenting health histories.

Administrative Tasks

• Managed patient scheduling, including confirming appointments and handling cancellations.
• Maintained accurate patient records using electronic health record (EHR) systems such as OfficeMate or ExamWriter.
• Processed insurance claims and verified patient insurance coverage.

Diagnostic Testing

• Conducted various diagnostic tests such as visual fields, retinal photography, and corneal topography.
• Operated diagnostic equipment to gather data necessary for optometric evaluations.

Optical Sales and Support

• Assisted patients in selecting appropriate eyewear based on their prescriptions and personal preferences.
• Managed inventory of optical products, including frames and lenses, ensuring stock levels were maintained.

Communication Skills

• Provided excellent customer service by addressing patient inquiries and concerns in a professional manner.
• Collaborated with optometrists to develop treatment plans tailored to individual patient needs.

Compliance and Safety

• Ensured compliance with HIPAA regulations regarding patient confidentiality.
• Maintained cleanliness and organization of examination rooms according to OSHA standards.

Claims Processing

• Generate and submit medical claims to insurance companies, ensuring accuracy and compliance with regulations.
• Review and correct any discrepancies in claims before submission.

Patient Interaction

• Communicate with patients regarding their billing inquiries, explaining charges and payment options.
• Assist patients in understanding their insurance benefits and out-of-pocket costs.

Account Management

• Maintain accurate patient accounts by updating billing information and tracking payments.
• Follow up on unpaid claims and appeals, ensuring timely resolution of outstanding balances.

Insurance Verification

• Verify patient insurance coverage prior to services rendered to ensure proper billing.
• Obtain necessary authorizations from insurance providers for procedures as required.

Documentation and Record Keeping

• Maintain detailed records of all billing activities, including invoices, payments, and correspondence with insurance companies.
• Ensure compliance with HIPAA regulations by safeguarding patient information.

Financial Reporting

• Generate monthly financial reports detailing revenue collected, outstanding accounts receivable, and other key performance indicators.
• Analyze aging reports to identify trends in collections and areas needing improvement.

Problem Resolution

• Investigate denied claims by communicating with insurance representatives to understand reasons for denial.
• Implement corrective actions to prevent future claim denials.

Collaboration with Healthcare Providers

• Work closely with healthcare providers to ensure accurate coding of diagnoses and procedures.
• Collaborate with the clinical team to resolve any issues related to billing or documentation.