KARY JONES
Midwest City,OK
Summary
Highly capable and seasoned professional with long-term experience. I am seeking employment in which my background, energies and skill will make immediate and lasting contributions. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
34
34
years of professional experience
Work History
Office Assistant/Logistics Coordinator
Kedon
Midwest City, OK
03.2023 - Current
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
Customer Relations Manager
Clarion Events
, Remote
02.2022 - 12.2022
- Main point of contact for event customer service and support
- Able to answer all customer questions on aspects of the events and direction for customers looking for assistance with other portfolio products
- Main point of contact for registration vendor customer service department for non-registration questions
- Assisted with training and set up documentation for registration vendor customer service and on-site temp staff
- Provided reliable delivery of customer support in a consistent and accurate manner
- Made recommendations and reporting of issue to higher chain of command when necessary
- Internal expert on registration system as resource for issues and assisting customers
- Main point of contact at show site for customer service and registration
- Weekly tracking and reporting for refunds to finance and event leadership
- Knowledge of Registration packages and ability to assist customers in selection
- Liaison questions regarding Certificates of Attendance for Conference & Expo
- Proactive outreach to departments for Group Plans
Customer Service Manager
Inventronics
Oklahoma City, OK
10.2013 - 02.2022
- Direct Customer Service Reps on order processing and account management
- Ensure that all policy and processes are followed and maintained for Sales and Customer Account Management
- Handle all escalation for customer issue resolution
- Organization and project management skills, ability to manage multiple projects and delivery deadlines
- Leadership of meeting and strong communication skills
- Order from factory and manage 10-week lead time for new product orders to factory
- Responsible for strategic and top tier customers’ accounts
- Partner with Sales Teams to perform in-side sales functions
- Work with Sales Teams to meet monthly goals
- Provide Pricing and Availability for all customer requests
- Assist Sales with formal quoting to customer projects
- Write process and policy for Customer Service Team
- Service as focal point for other departments, engineering, quality, and marketing
- Prepare Weekly and Monthly Sales reports for management
- Instruction and direct Inventory manager for weekly product orders
- Work with Sales Director on forecast, order management and customer relations
- Strategic planning with Asset Manager, Sales Director, Product Manager weekly for inventory
- Logistics Planning and management
- Production Management work with MX factory
Customer Service Manager
Midwest Vision Center
Midwest City, OK
08.2011 - 10.2012
- Clinical duties for eye examinations
- Supervised Eye Technicians
- Scheduled appointments for patients
- Handled insurance authorizations for patients
- Performed Administrative and Clerical Duties for Physician
- Obtained Patient Information and maintained files and records
- Handled patient issues for resolution.
Project Manager
West Business Services
, OK
08.2001 - 06.2011
- Managed life cycle of various data products installations for Fortune 500 companies
- Single point of contact for receipt of order through successful delivery of installation
- Ensure service commitments were met
- Provide weekly updates to clients
- Provide weekly updates to AT&T Sales staff
- Worked with Sales and Support to provide accurate information
- Identified obstacles to order process and took appropriate actions to correct trouble areas
- Ensured that network services were accurately implemented into all business, operational and billing environments
Executive Assistant
Columbia Health Care
01.1994 - 01.1998
- Handled day to day operation functions for office
- Maintaining calendars for CFO
- Office Administrative Duties
- Dictation of correspondence, emails and report preparation daily
- Meeting preparations for staff, outside visitor and material necessary for presentations
- Liaison for Executive office for all other departments, OU Health Science Administration, State Hospital Administrators and Group Office in Dallas
- Worked with VP of Home Health Division as Executive Assistant as well
Office Manager
Howell and Associates Law Office
09.1990 - 01.1994
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
Education
B.A. - Public Administration
University of Oklahoma
05.1988
Skills
- Data Analytics
- Workload Prioritization
- Conflict Management
- Business Operations
- Service Billing Arrangements
- CRM Software
- Reports Generation
- Process Improvement
- Customer Surveys
- Service Level Agreements
- Customer Relationship Management
- Customer Needs Assessment
- Strategic Thinking
- Vendor Relations
- Project Management
- Decision Making
- Contract Negotiation
- Customer Service
- Verbal and Written Communication
- Team Building
- Budget Management
- Project Planning
- Administration and Reporting
- Team Leadership
- Scheduling and Coordinating
- Onboarding and Orientation
- Revenue Forecasting
- Teamwork and Collaboration
- Staff Training
- Documentation and Reporting
- Warehousing Processes
- Problem-Solving
- Administration and Bookkeeping
- Transportation Management
Timeline
Office Assistant/Logistics Coordinator
Kedon
03.2023 - Current
Customer Relations Manager
Clarion Events
02.2022 - 12.2022
Customer Service Manager
Inventronics
10.2013 - 02.2022
Customer Service Manager
Midwest Vision Center
08.2011 - 10.2012
Project Manager
West Business Services
08.2001 - 06.2011
Executive Assistant
Columbia Health Care
01.1994 - 01.1998
Office Manager
Howell and Associates Law Office
09.1990 - 01.1994
B.A. - Public Administration
University of Oklahoma
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