Kary Kerr

• Monitored daily operations to ensure compliance with established production goals, and quality standards
• Developed and implemented safety policies and procedures to ensure the safe operation of all elevator applications.
• Planned, coordinated and supervised maintenance activities for assigned areas.
• Developed strategies for improving operational efficiencies while reducing costs where possible.
• Evaluated current operating procedures and identified opportunities for improvement.
• Hired and onboarded team members to meet immediate and expected demand.
• Engaged with existing and potential clients to gain insight into needs.
• Established and enforced procedures and work standards, promoting team performance and safety.

• Create and establish excellent communication among the office and field.
• Work with the FQE team to help coordinate and execute the completion of required CPSI testing and to ensure the quality of the safety for the riding public.
• Build a safety mindset with our field techs through leading by example in maintenance quality walks, safety audits, route reviews, performance reviews and ride-alongs.
• Order parts and supply's for the repairs and fixed price jobs.
• Manage the material spend and hours against service to stay within budget.
• Managed company fleet vehicles for my department.
• Annual performance reviews completed and conducted with 15 direct reports to review job specific KPI's
• Manage training and development of field techs on safety, tools, equipment, product lines and standards.
• Create a positive presence with the local union by attending Union Safety Committee meetings and participating in the interviews for the apprenticeship program.
• Establish a relationship with consultants, key and current customers to improve our brand and net promoter score.
• Assist the team in resolving customer complaints and creating an improved trust with the schindler brand.
• Assist the local sales team by estimating, scheduling and completing orders and fulfillment of billable repairs and service contracts.
• Improve customer service delivery and improve efficient and effective service.
• Lead management team's weekly service meeting for units out of service, scheduling billable repairs and upgrades, prioritizing repair schedule, billing review for T&M work orders.
• Develop a positive spirit of teamwork between all departments.
• In the first year, successfully drive business's growth through improving processes that have resulted in:

-HPD decreased from 15% over budget to 2% over budget

-Material spend decreased from 3.2% over to 2% under budget

-Improved FP operative revenue and actual profit

-Improved T&M actual profit

• Create and establish excellent communication among the office and field.
• Build a safety mindset with our field techs through leading by example in maintenance quality walks, safety audits, job reviews, performance reviews and ride-alongs.
• Order parts and supply's for modernization and fixed price jobs.
• Manage the material spend and hours against the job bid.
• Managed company fleet vehicles for my department.
• Annual performance reviews completed and conducted with 20 direct reports.
• Complete a Kaizen on finished jobs to show strengths and weakness.
• Manage training and development of field techs on safety, tools, equipment, product lines and standards.
• Create a positive presence with the local union by attending Union Safety Committee meetings and participating in the interviews for the apprenticeship program.
• Establish a relationship with consultants, key and current customers to improve our brand and net promoter score.
• Assist the local sales team by estimating, scheduling and completing orders and fulfillment of billable repairs and modernizations.
• Improve installation efficiency though training and planning jobs to the Mech's talents.
• Lead management team's weekly service meeting for job completion, status on vendors completion(Work by Others), Possible change order opportunity's and if the job is going to close under or over budget.
• Develop a positive spirit of teamwork between all departments.
• Improve customer service delivery during the modernization process to have a positive experience for the customer and deliver what was sold.
• Work with my sales rep in setting the hours and material required for the completion of a modernization.
• Manage and schedule other trades involved with the modernization projects (Electricians, A/C contractors, Other trades).
• Set schedules for modernization and fixed price.
• Build a strong relationship with the consultants in the market based on execution and ethics.

• Create and establish excellent communication among the office and field.
• Build a safety mindset with our field techs through leading by example in maintenance quality walks, safety audits, job reviews, performance reviews and ride-alongs.
• Order parts and supply's for modernization.
• Manage the material spend and hours against the job bid.
• Managed company fleet vehicles for my department.
• Annual performance reviews completed and conducted with 16 direct reports.
• Complete a Kaizen on finished jobs to show strengths and weakness.
• Manage training and development of field techs on safety, tools, equipment, product lines and standards.
• Create a positive presence with the local union by attending Union Safety Committee meetings and participating in the interviews for the apprenticeship program.
• Establish a relationship with consultants, key and current customers to improve our brand and net promoter score.
• Assist the local sales team by estimating, scheduling and completing modernizations.
• Improve installation efficiency though training and planning jobs to the Mech's talents.
• Lead management team's weekly service meeting for job completion, status on vendors completion(Work by Others), Possible change order opportunity's and if the job is going to close under or over budget.
• Develop a positive spirit of teamwork between all departments.
• Improve customer service delivery during the modernization process to have a positive experience for the customer and deliver what was sold.
• Work with my sales rep in setting the hours and material required for the completion of a modernization.
• Manage and schedule other trades involved with the modernization projects (Electricians, A/C contractors, Other trades).
• Set schedules for modernization.
• Build a strong relationship with the consultants in the market based on execution and ethics.
• Manage training and development of field techs on safety, tools, product line and standards.
• Create and establish excellent communication among the office and field.
• Held the Elevator electrical license to pull permits in NI and MOD
• Build a strong relationship with the consultants in the market based on execution and ethics.

• Create and establish excellent communication among the office and field.
• Work with the 3rd party inspectors to help coordinate and execute the completion of required CAT testing and to ensure the quality of the safety for the riding public.
• Build a safety mindset with our field techs through leading by example in maintenance quality walks, safety audits, route reviews, performance reviews and ride-alongs.
• Order parts and supply's for the repairs and fixed price jobs.
• Manage the material spend and hours against service to stay within budget.
• Managed company fleet vehicles for my department.
• Annual performance reviews completed and conducted with 14 direct reports to review job specific KPI's
• Manage training and development of field techs on safety, tools, equipment, product lines and standards.
• Create a positive presence with the local union by attending Union Safety Committee meetings and participating in the interviews for the apprenticeship program.
• Establish a relationship with consultants, key and current customers to improve our brand and net promoter score.
• Assist the team in resolving customer complaints and creating an improved trust with the Otis brand.
• Assist the local sales team by estimating, scheduling and completing orders and fulfillment of billable repairs and service contracts.
• Improve customer service delivery and improve efficient and effective service.
• Lead management team's weekly service meeting for units out of service, scheduling billable repairs and upgrades, prioritizing repair schedule, billing review for T&M work orders.
• Develop a positive spirit of teamwork between all departments.
• Manage training and development of field techs for the entire office on safety tools and standards.
• Held the Elevator electrical license to pull permits for NI and MOD in St Louis.
• During my time leading the Otis office in St Louis, I was awarded for Increase Margin's by 14.5% in 2013, Reduce the Call Back rate by 5.6% in 2014 and increase the Unit Count by 82 in 2014.

• IUEC Local 3 Mech.
• Installed new elevators as a lead mech in the field.
• Installed modernized elevators as an adjuster in the field.
• Ran a service route in downtown St Louis for the last year in the field to get the experience to come in the office as a Field Superintendent.

• Worked as a service, repair, and modernization apprentice.