Kary Nicholas
Allen Park
Summary
Detail-oriented front desk manager with expertise in patient scheduling, effective communication, and team leadership. Proven track record in enhancing customer relationships and optimizing front desk operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Premier Medicine, LLC
Livonia
07.2022 - Current
- Greeted patients and visitors with professionalism and warmth.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments using electronic health record systems.
- Verified patient information and ensured accurate data entry.
- Maintained a clean and organized reception area for welcoming environment.
- Assisted in processing insurance claims and patient billing inquiries.
- Handled confidential patient records following strict privacy guidelines.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Medical Office Frond Desk Manager
Together Women's Health
Dearborn Heights
10.2018 - Current
- Directed daily operations related to patient scheduling and appointment logistics.
- Led front desk staff to facilitate streamlined workflows and communication.
- Provided training for new hires on office protocols and patient interaction techniques.
- Responded promptly to patient inquiries regarding services provided.
- Ensured compliance through meticulous maintenance of patient records.
- Worked closely with healthcare providers to elevate service delivery quality.
- Resolved billing inquiries by coordinating effectively with patients and insurers.
- Scheduled surgeries and inductions, managing referrals with proper documentation.
Target sales associate
Target
Westland
09.2017 - 10.2018
- Assisted customers with product selection and inquiries.
- Maintained organized and stocked sales floor displays.
- Processed transactions accurately at the cash register.
- Implemented promotional displays to attract customer interest.
- Resolved customer complaints efficiently and professionally.
- Managed inventory levels and conducted stock checks regularly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Assistant Store Manager
Lane Bryant
Livonia
08.2014 - 09.2017
- Assisted in managing daily store operations and staff performance.
- Trained and mentored team members on customer service techniques.
- Implemented visual merchandising strategies to enhance product displays.
- Oversaw inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Enforced company policies and procedures to maintain store standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
High School Diploma -
Florence High School
Florence, WI05-1993
Skills
- Patient scheduling
- Electronic health records
- Insurance processing
- Front desk operations
- Appointment logistics
- Customer relationship management
- Data entry accuracy
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Reception expertise
- Registration
Certification
Hippa Certification
Timeline
Front Desk Receptionist
Premier Medicine, LLC
07.2022 - Current
Medical Office Frond Desk Manager
Together Women's Health
10.2018 - Current
Target sales associate
Target
09.2017 - 10.2018
Assistant Store Manager
Lane Bryant
08.2014 - 09.2017
High School Diploma -
Florence High School