An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
ICQA PG
MLB1 Amazon
Cocoa, Florida
10.2024 - Current
Upholding quality standards and supporting ICQA Process Assistance by ensuring inventory accuracy and quality.
Involved in ensuring the highest standards of outbound and inbound quality.
Often conduct research to identify the root causes of inventory issues and develop solutions.
Help maintain the virtual and physical inventory of the building, investigate discrepancies, and find potential issues.
Coaching team members and conducting training to improve quality and efficiency.
Monitoring and analyzing quality metrics to identify areas for improvement.
Motivating and leading associates to achieve high standards of quality and accuracy.
Assist by covering Process Assistance when taking time off, and providing support and guidance
CPT Lead
MCO1 Amazon
Orlando, Florida
09.2022 - 10.2025
Ensuring packages are shipped out on time refers to the time a package must be on the truck to meet customer delivery promises.
Use Amazon's fulfillment software to track packages, identify potential delays, and troubleshoot any barriers to on-time shipping.
Addressing issues that could prevent packages from being shipped on time, such as incorrect labeling, misplaced packages, or equipment malfunctions.
Report on late shipments, and communicate with managers and other team members from other departments to ensure a timely resolution of issues.
Often leads a team and works collaboratively to meet shipping deadlines.
Learning Ambassador
BDL2 Amazon
Windsor Locks, Connecticut
10.2018 - 09.2022
Responsible for training new hires and transfers, ensuring that they are proficient in their roles.
Serve as a mentor and resource for other employees, helping them learn and grow.
Fostering a culture where everyone is encouraged to continuously improve their skills and knowledge.
Help design and implement various learning initiatives, including classroom training, online resources, self-directed learning, and on-the-job training.
Work with the Learning team to pinpoint areas where training and development are needed.
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)