Summary
Overview
Work History
Education
Skills
Training
Timeline
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Kary Tronson

Omaha,NE

Summary

Dynamic and results-oriented professional with 20+ years of progressive experience in diverse office management and executive support roles, demonstrating a proven ability to optimize operational efficiency, streamline processes, and drive organizational success. Expertise in staff leadership, financial management, and office administration, with a strong understanding of healthcare regulations including HIPAA. Adept at fostering positive work environments, enhancing patient/customer satisfaction, and providing exceptional support to executives and staff in fast-paced settings.

Overview

25
25
years of professional experience

Work History

Dental Practice Office Manager

Westwood Dental
01.2024 - Current
  • Elevated patient experience by streamlining scheduling processes, resulting in a significant reduction in wait times and improved patient flow.
  • Oversaw all facets of dental office operations, including meticulous patient records management and ensuring strict adherence to HIPAA regulations.
  • Spearheaded billing and insurance claims processing, maintaining an accounts receivable portfolio and minimizing discrepancies.
  • Developed and executed targeted marketing strategies that increased new patient acquisition within six months.
  • Consistently delivered exceptional customer service, proactively addressing patient concerns and cultivating a welcoming and supportive environment.
  • Optimized office efficiency by implementing inventory control systems for supplies and ensuring optimal functionality of equipment.

Transportation Management System Billing Administrator

Omaha Track
01.2022 - 01.2024
  • Streamlined billing processes, ensuring accurate and timely invoicing for transportation services and reducing billing errors.
  • Collaborated with operations and customer care departments to resolve billing discrepancies, achieving a high customer satisfaction rate in issue resolution.
  • Facilitated the transition to a new web-based transportation management system, significantly improving billing efficiency.
  • Cultivated strong relationships with customers and vendors, ensuring seamless communication and service delivery.
  • Oversaw inbound and outbound shipments, meticulously managing inventory and associated documentation.

Executive Administrative Assistant

Milliman
01.2019 - 01.2020
  • Provided high-level administrative support to the CEO, including proactive calendar management, travel arrangements, and meeting coordination, ensuring seamless executive operations.
  • Crafted compelling presentations and reports for executive meetings, enhancing communication and decision-making processes.
  • Spearheaded the project management of new office construction, coordinating with vendors and ensuring timely completion within budget constraints.
  • Performed comprehensive office manager duties, including meticulous event planning and efficient management of office expenses, resulting in a cost reduction.
  • Oversaw human resources responsibilities, including onboarding and training, streamlining processes and improving employee integration.

Executive Administrative Assistant

Anderson Industrial Engines
01.2005 - 01.2019
  • Provided comprehensive administrative support to the executive team, including proactive calendar management, travel arrangements, and correspondence.
  • Cultivated and maintained strong relationships with OEMs, dealers, and end-users, fostering productive partnerships.
  • Oversaw order processing, inventory management, and warranty claims, ensuring efficient operations and customer satisfaction.
  • Served as Production Manager, ensuring 100% on-time engine builds and optimizing production processes.
  • Implemented Lean Manufacturing principles, resulting in an improvement in production efficiency.
  • Served as Logistics Coordinator, negotiating contracts and managing shipments to minimize costs and optimize delivery schedules.
  • Served as Warehouse Manager, organizing inventory and optimizing operations to enhance efficiency and reduce waste.
  • Provided expert-level support for Epicor software, training staff and resolving technical issues across departments.

Insurance Office Manager

American Family Insurance
01.2000 - 01.2005
  • Directed all facets of insurance office operations, including sales, customer service, and claims processing, ensuring optimal efficiency and client satisfaction.
  • Generated competitive insurance quotes, issued policies, and delivered exceptional customer service, building a loyal client base.
  • Efficiently processed claims and managed accounts payable/receivable, maintaining financial accuracy and minimizing discrepancies.
  • Developed and implemented successful marketing strategies to attract new clients and expand the agency's market share.
  • Effectively trained and supervised office staff, fostering a collaborative and high-performing team.

Education

Business Administration -

University of Nebraska
01.1990

Business Administration -

University of Nebraska
01.1992

Skills

  • MS Office (Word, Excel, PowerPoint, and Outlook)
  • Gallup CliftonStrengths: Empathy
  • Gallup CliftonStrengths: Adaptability
  • Gallup CliftonStrengths: Individualization
  • Gallup CliftonStrengths: Developer
  • Gallup CliftonStrengths: Positivity
  • Customer Service
  • Office Management
  • Staff Management
  • Billing and Insurance Claims
  • Accounts Receivable/Payable
  • Marketing Strategies
  • Patient Scheduling
  • HIPAA Compliance
  • Transportation Management Systems
  • Data Entry
  • BOLs and Scale Tickets Processing
  • Inventory Management
  • Logistics Coordination
  • NAFTA Regulations
  • Epicor Software
  • Project Management
  • Client Relations
  • Vendor Management
  • Human Resources
  • Onboarding/Training
  • Meeting Minutes
  • Sales
  • Client Needs Assessment
  • Policy and Account Changes
  • Claims Processing
  • Marketing Strategy
  • Phone Management
  • Office Organization
  • Software Installation

Training

  • Licensed property and casualty for personal and commercial lines in the state of Nebraska.
  • Completed continuing education classes for personal and commercial lines.
  • Bonded with the State of Nebraska Department of Banking and Finance.

Timeline

Dental Practice Office Manager

Westwood Dental
01.2024 - Current

Transportation Management System Billing Administrator

Omaha Track
01.2022 - 01.2024

Executive Administrative Assistant

Milliman
01.2019 - 01.2020

Executive Administrative Assistant

Anderson Industrial Engines
01.2005 - 01.2019

Insurance Office Manager

American Family Insurance
01.2000 - 01.2005

Business Administration -

University of Nebraska

Business Administration -

University of Nebraska

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Kary Tronson