Seeking more experience to utilize excellent communication, interpersonal and organized skills to complete tasks. Reliable with a good work ethic and ability to adapt to new tasks and environments. Able to work independently or under supervision.
Overview
2
2
years of professional experience
Work History
Video Monitoring Specialist
Becklar
03.2024 - 12.2024
Monitored live security footage to detect and report suspicious activity, ensuring the safety of clients properties.
Responded to alarm events and coordinated with emergency responders as needed.
Maintained detailed reports of incidents and system activity for accurate record-keeping.
Contacted clients to verify and assess unknown activity or notify of criminal activity in real time.
Assisted clients by retrieving and providing relevant video footage or summaries for their internal investigations or legal purposes.
Concierge
Heritage Park Healthcare and Rehabilitation
11.2023 - 03.2024
Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires
Responded to call lights from residents needing assistance and reported back to CNAs
Notified housekeeping staff of vacated rooms ready for cleaning
Spoke with residents regarding their food preferences and meals to be communicated back to the dietary aides
Assisted with daily cleaning tasks separate from housekeeping staff such as laundry, garbage, and dining room
SUPERVISOR
Crazy Candy
08.2022 - 11.2023
Managing and keeping up with the workflow by helping different areas run smoothly and ensure accuracy
Overseeing employees making sure they are performing up to company standards and goals
Training new hires on policies and procedures and understand their role, making them feel supported and comfortable working with them one on one
Quality checking candy bags providing positive and constructive feedback
Uplifting employees reporting to upper management for recognition
Delegated tasks to team members according to individual strengths
Worked closely with upper management to develop strategies for improving operational efficiency within the department
Ensured that safety protocols were followed at all times by all staff members
Communicated employee, customer and workplace needs to managers
Resolved conflicts between team members and departments
Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement