Karyn A. Brown
Spanaway,WA
Summary
Experienced public safety communications leader with 22 years of service supporting law enforcement, fire, EMS, and emergency communications personnel. Currently serving as a TC1 Supervisor at South Sound 911 with extensive experience in employee development, performance evaluation, quality assurance, training, peer support, and leadership. Recognized for building strong relationships, fostering employee wellness, and supporting personnel through high-stress and critical incident environments. Brings a unique understanding of first responder culture, resiliency, mental health challenges, and wellness initiatives impacting emergency service professionals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
TC1 Supervisor
South Sound 911
Tacoma, WA
05.2024 - Current
- Provide leadership and operational oversight within a 24/7 public safety communications center.
- Conduct employee evaluations, coaching sessions, and professional development planning.
- Review quality assurance evaluations and ensure compliance with agency policies and procedures.
- Support employee wellness, conflict resolution, and performance improvement initiatives.
- Collaborate with management, training staff, and partner agencies to achieve organizational goals.
TC1 / Training Lead
South Sound 911
05.2006 - 05.2024
- Provided training, mentorship, and performance evaluation for over 40 new employees annually.
- Developed and updated training curriculum for trainee programs.
- Served as Academic Academy Instructor, Communications Training Officer, Floor Trainer, and Training Lead.
- Coordinated with law enforcement, fire, EMS, and partner agencies during emergency and routine operations.
- Demonstrated leadership in employee development, operational improvement, and training initiatives.
Dispatcher I
Seattle Police Department
Seattle, WA
03.2004 - 05.2006
- Served as the primary communications link between the Seattle Police Department and the public.
- Answered emergency and non-emergency calls and documented incidents accurately.
- Relayed critical information quickly and accurately to field personnel.
Skills
- Leadership
- Employee Development
- Peer Support
- Training & Mentorship
- Quality Assurance
- Conflict Resolution
- Team Building
- Critical Thinking
- Public Safety Communications
- Crisis Response
- First Responder Wellness
- Customer service
Affiliations
- Peer Support Team Member
- Union Shop Steward & Contract Negotiations Representative
- Academic Academy Instructor
- Communications Training Officer (CTO)
- Trainer of the Year (2022)
- 988 Program Collaboration & Public Safety Outreach
- Board Member Candidate – Code 4 NW
Certification
- CJTC Telecommunicator I (T1)
- CJTC Communications Training Officer (CTO)
- APCO Public Safety Telecommunicator I
- ACCESS Level I
- Emergency Medical Dispatch (EMD) 13.0
- Emergency Fire Dispatch (EFD) 7.0
- CPR Certification
- FEMA IS-100
- FEMA IS-700
- Tactical Dispatch Course
- Creating a Culture of Engaged Leaders in the Communications Center
- Be a Champion for Change
- Resiliency Training
- Having Difficult Conversations
Timeline
TC1 Supervisor
South Sound 911
05.2024 - Current
TC1 / Training Lead
South Sound 911
05.2006 - 05.2024
Dispatcher I
Seattle Police Department
03.2004 - 05.2006