Karyn Alfano
Clifton,NJ
Summary
Experienced professional seeking customer service position to leverage extensive background in delivering exceptional service. Proven track record in building strong customer relationships and resolving inquiries efficiently. Adept at utilizing effective communication skills to understand and meet customer needs. Committed to providing top-notch support and contributing to overall success of organization.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Drybar/Tejvi Holdings
11.2021 - Current
- Providing an outstanding customer experience for our clients when they are entering the salon and during their services
- Educating clients about our products and membership programs resulting in revenue for the shop
- Collaborated with shop leadership to compile detailed inventory and performance data.
- Assisting clients on the phone with questions and with booking appointments
Store Manager
Fossil Group
10.2015 - 02.2018
- In charge of running the daily operations of a mid volume store
- Facilitated professional growth of both management team and sales staff through development initiatives.
- Directed the implementation of quarterly visual floor plans in line with guidelines.
- Compiled detailed summaries for inventories and other business aspects.
Assistant Store Manager
Fossil Group
05.2015 - 10.2015
- Supported Store Manager with routine store tasks and sales team training.
- Strived to obtain personal sales goals on a weekly basis.
- Developed client relationships while providing them with knowledge about our products.
- Facilitated quarterly visual floorsets in alignment with company standards.
- Aided in maintaining accurate inventory records and timely reporting.
Store Manager/Sales Manager
Mandee
07.2001 - 12.2014
- Manage about 15 sales associates along with 2 assistant managers
- Run daily operations in store: merchandising new product, employee scheduling, cash handling, maintaining shrink
- Maintained low shrink results on yearly inventories, store was always merchandised as per company directive
- I also trained many associates on getting to the next level in store management
- Being able to merchandise new product in creative and exciting ways to attract the customer
- I also dealt with cash handling on a daily basis
- I was able to communicate daily with my district manager and other corporate personnel using Microsoft Outlook
Education
High School Diploma - General Studies
Nutley High School
Nutley, NJ01.1997
Skills
- Customer Service Skills
- Retail Management
- Key Holder
- Cash Handling
- Customer Service
- Merchandising
- Payroll
- Retail
- Sales
- Scheduling
- Team Building
- Salesforce
- Supervising experience
- Retail sales
- Leadership
- Management
- Computer skills
- Microsoft Excel
- Sales Management
- Store Management Experience
- CRM Software
- Upselling
- Recruiting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Drybar/Tejvi Holdings
11.2021 - Current
Store Manager
Fossil Group
10.2015 - 02.2018
Assistant Store Manager
Fossil Group
05.2015 - 10.2015
Store Manager/Sales Manager
Mandee
07.2001 - 12.2014
High School Diploma - General Studies
Nutley High School
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