Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karyn Arnold

Franklin,KY

Summary

Proven leader with extensive experience in fast-paced environments, such as McDonald's Restaurant, where excelled in customer relations and staff motivation. Skilled in office management and customer service, significantly contributing to book keeping, day to day operations and customer satisfaction. Very self driven individual, demonstrated through on going free lance work. Demonstrate exceptional organizational and multi-tasking abilities, driving results and enhancing operational efficiency, as well as a very verse work history. I'm extremely eager to develop and advance professionally into a more challenging position.

Overview

23
23
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
01.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Effectively open or close the store
  • Count deposits and transport to the bank.

Delivery Driver

DoorDash/Grubhub
04.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Office Manager

Kustom Scapes (270)776-9535
06.2020 - 12.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records, billed customers monthly, handled customer payments, and made deposits for the company.
  • Repotted plants that needed to be downsized.
  • Watered all landscaping twice daily
  • Helped with bidding/estimating costs of potential customers
  • Opened and closed location and monitored to uphold successful operations and maximize business success.
  • Kept up with all employee hours weekly and calculated employee earnings for owner.

Child Caregiver

Kids Crew ( Permanently Closed)
04.2016 - 05.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Attended off-site educational field trips during summers.

Child Caregiver

All About Kids Learning Center (270) 360-1543
10.2011 - 03.2016
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Shift Manager

McDonald's Restaurant (270) 725-5997
04.2008 - 01.2011
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Responsible for opening and closing store on different occasions.
  • Counted and transported deposits to the bank.

Waitress, Cook, Plate Packer, Busser

Roy's BBQ (270)726-8057
05.2001 - 04.2008
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Help prepare as well as serve pretty large catering orders off site.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - General Studies

Elizabethtown Community And Technical College
Elizabethtown, KY
05.2016

No Degree - General Studies

Western Kentucky University
Bowling Green, KY
05.2005

High School Diploma -

Russellville High School
Russellville, KY 42276
05.2003

Skills

  • Data Entry
  • Customer Relations
  • Office Management
  • Excellent multi-tasking ability
  • Billing
  • Decision-Making
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable

Timeline

Shift Manager

McDonald's Restaurant
01.2022 - Current

Delivery Driver

DoorDash/Grubhub
04.2021 - Current

Office Manager

Kustom Scapes (270)776-9535
06.2020 - 12.2021

Child Caregiver

Kids Crew ( Permanently Closed)
04.2016 - 05.2020

Child Caregiver

All About Kids Learning Center (270) 360-1543
10.2011 - 03.2016

Shift Manager

McDonald's Restaurant (270) 725-5997
04.2008 - 01.2011

Waitress, Cook, Plate Packer, Busser

Roy's BBQ (270)726-8057
05.2001 - 04.2008

No Degree - General Studies

Elizabethtown Community And Technical College

No Degree - General Studies

Western Kentucky University

High School Diploma -

Russellville High School

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