Karyn Barlow
San Diego,CA
Summary
Dynamic and results-driven professional with over 15 years of expertise in Wealth Management, Compliance, Change Management, and Implementation. Proven ability to forge strategic partnerships with management at all levels to enhance sales performance and fulfillment success. Skilled in assessing client needs and collaborating effectively with peers and leadership to deliver impactful solutions. A strong foundation in financial sales, customer service, and management is complemented by certifications in compliance, project management, and learning theory and design.
Overview
26
26
years of professional experience
Work History
Escalations Team Lead
Wells Fargo & Company
05.2019 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Interpret policies, procedures, and compliance requirements.
- Review and approve adherence to KYC, AML, and BSA regulations.
- Developed training programs to mentor junior staff on compliance and risk management protocols.
- Implemented strategic initiatives that improved customer service outcomes and satisfaction rates.
- Analyzed team performance metrics to identify areas for improvement and devise actionable plans.
Performance Consultant
Wells Fargo Home Mortgage
11.2012 - 05.2019
- Deliver change in compliance, process, and system space. Project management, delivery, and execution of new products to regionally aligned teams.
- Deliver procedural training to several regions across the Pacific Division, and provide post-training support to many of those same regions.
- Monitor trends and defects to track the effectiveness of coaching protocols and training programs; advise senior management, and implement change.
- Provide comprehensive sales, underwriting, and processing training related to products, compliance, pipeline management, and technology.
- Provide analytics and advise senior management on how to proceed in order to decrease defects and increase efficiency.
Global Wealth Management
Bank of America
01.2005 - 2011
- Managed a portfolio of over 200 affluent clients in Oregon, Washington, Idaho, and California.
- Reviewed and analyzed client financial goals, and presented recommendations within defined parameters to best fit the fluctuating needs of clients.
- Analyzed mortgage needs, guided clients through mortgage processes, negotiated terms, and consulted on the closing process. (Jumbo, Conventional, and FHA loan products.)
- Partnered with key advisors in various wealth management roles to review the changing needs of clients while growing and retaining wealth portfolios.
Sales Development Consultant II
Wells Fargo
01.2000 - 01.2005
- Delivered training from new hire to middle management through proprietary and vendor programs.
- Delivered classroom and virtual training for cross-functional credit units, including home equity and consumer credit (both sales and servicing).
- Developed and implemented national workshops for sales, systems, and compliance training.
- Partnered with Regional Sales, Private Banking, and Fulfillment Managers to ensure consistency in procedures, compliance, and needs-based solutions.
Education
Compliance & Risk Management Certification - Banking And Finance
Human Resource Certification Institute
11-2024
Certified Professional - Learning & Performance (CPLP) Program
American Society of Training & Development (now ATD)
Adult Education Certification - Continuing Education
Portland State University
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Escalations Team Lead
Wells Fargo & Company
05.2019 - Current
Performance Consultant
Wells Fargo Home Mortgage
11.2012 - 05.2019
Global Wealth Management
Bank of America
01.2005 - 2011
Sales Development Consultant II
Wells Fargo
01.2000 - 01.2005
Compliance & Risk Management Certification - Banking And Finance
Human Resource Certification Institute
Certified Professional - Learning & Performance (CPLP) Program
American Society of Training & Development (now ATD)
Adult Education Certification - Continuing Education
Portland State University
Specialized Training and Licenses
Adobe Robohelp; Advanced MS Office Suite; CENTRA/Live Meeting Certified; NMLS S.A.F.E; CORE, and HOGAN proficient; Training: Communications & Human Improvement; ATD Certified Professional in L & D; Series 6, 63, 65 Securities Licenses; Advanced Mortgage Underwriting; Siebel Leadership Certification; Achieve Global Certification – Creating Customer Loyalty; PSU Principles in Training & Development; Langevin Instructional Design and Delivery; Sales Road Map Certified Trainer; Life & Disability Licenses; Transamerica Collections: Certified; Jolle’s Successful Seminars; Advanced Credit Underwriting; Foundations of Financial Planning.
Systems Knowledge
- Hogan ACAPS
- Delivered rollout of key initiatives in the Pacific Banking Division with an emphasis on sales, technology, regulatory training, and provided and consulted on metrics to senior management.
- Increased production by 160% post-training in a Consumer Lending Group role in the Pacific NW.
- Decreased banker defects in mortgage applications by 38%.
- Partnered with Regional Managers to support marketing initiatives, bringing 75% of states in my territory to #1 in product penetration.
- Consistently recognized as top sales partner for generating revenue and fee income.