Microsoft Office Suite, (Word, PowerPoint, Outlook, Excel), Web Browser, Data Entry, Proficient Typist
Karyn Brooks
Fairport Harbor,OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Responsible, punctual and productive professional when working with little to no supervision.
Organized with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
15
15
Years of Retail/ Customer Service
Work History
Administrative Assistant
Lake Health Hospital / University Hospital
Mentor, OH
2009.03 - Current
- Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
Department Manager
Wal-Mart Store 1857
Mentor, OH
09.1992 - 04.2007
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
Medical Coding Course
Lorain Community College
Elyria, OH 01.2024 - 05.2024
High School Diploma -
Maryvale High School
Phoenix, AZ06.1986
Skills
- Prioritization
- Time Management
- Dedicated Team Player
- Staff Motivation
- Customer Service
- Workers' Compensation Knowledge
- Data Entry Documentation
- Multi-Line Phone Systems
- Critical Thinking
- Typing Proficiency
- Microsoft Office
- Medical Terminology
- Excel Spreadsheets
- Detailed Meeting Minutes
- Records Preparation
- Insurance Eligibility Verifications
Software
Timeline
Medical Coding Course
Lorain Community College
01.2024 - 05.2024
Administrative Assistant
Lake Health Hospital / University Hospital
2009.03 - Current
Department Manager
Wal-Mart Store 1857
09.1992 - 04.2007
High School Diploma -
Maryvale High School
Additional Information
My work ethics: integrity, communication, high standards, organized, professional, respectful and passionate about doing the best I can.
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