Karyn Byrd
Customer Service Remote
Homosassa,FL
Summary
Dedicated customer service professional with extensive experience working in person and remote. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
33
33
years of professional experience
Work History
Customer Service Representative Lead
Riverwalk Cleaning Services
06.2014 - 04.2023
- Employee scheduling.
- Speak with customers to set up monthly cleanings via email, text, and phone
- Cold call vacation rental owners to search for new leads
- Resolved escalated customer service inquiries and complaints.
- Deliver polite, professional customer interactions.
- Implemented company policies and procedures for professional, cohesive customer care.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Investigated customer inquiries and complaints quickly.
- Built positive rapport and relationships for high levels of customer satisfaction.
Regional Sales Director
Fashion Week Las Vegas
01.2012 - 03.2021
- Day to day sales for fashion magazine advertisements.
- Fostered positive and professional relationships with supplier partners.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created solicitation packages and conducted thorough research for each bid.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Worked independently both remote from home and in office.
- Social media campaigns.
- Assisted with writing job postings and job descriptions for boards.
- Oversaw models and taught runway training classes in person and remotely.
- Connected with prospects through industry trade shows, cold calling and local-area networking.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Regional Sales Coordinator
Palomar Janitorial Supplies
06.1990 - 10.2014
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Visited clients on-site to give benefit-oriented sales presentations.
- Attended trade shows, conferences and seminars to search for new products.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Networked at events and by phone to expand business profits and revenues.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
Murrieta, CA08.2026
Associate of Science - Applied Psychology
Kaplan University
Davenport, IA02.2018
Skills
- Clerical Support
- Staff Management
- Inquiry Requests
- Customer Service and Assistance
- Professional Phone Etiquette
- Coaching and Mentoring
- Image Manipulation
- Social Media Platforms
- Problem-Solving Skills
- Analytical Abilities
- Answering Questions
Timeline
Customer Service Representative Lead
Riverwalk Cleaning Services
06.2014 - 04.2023
Regional Sales Director
Fashion Week Las Vegas
01.2012 - 03.2021
Regional Sales Coordinator
Palomar Janitorial Supplies
06.1990 - 10.2014
Associate of Arts - Business Fundamentals
University of Phoenix
Associate of Science - Applied Psychology
Kaplan University
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