Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karyn Giltner

Medina,NY

Summary

Knowledgeable and dedicated customer service professional with multiple levels of extensive experience in customer relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business. Utilizing skills in oral and written communication, active listening and analytical problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of participants in a dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Velocitii
03.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of potential growth and development; providing feedback to management.
  • Took ownership of customer concerns, offered viable solutions while prioritizing customer satisfaction and loyalty.
  • Engaged in side by side coaching of newly trained associates to assist in analyzing call handling and system utilization.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Suggested new methods, practices, and systems to associates to help enhance timely handling of customer requests.

Owner/ Operator

Giltner Construction/ Giltner Lawn Care
11.2011 - Current
  • Managed day-to-day business operations in addition to tax preparation, payroll and financial accounting.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across business operations
  • Improved records management systems for contracts and client relations to expedite account processing and enhanced overall customer satisfaction.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.

Education

Bachelor of Science - Social Sciences

Niagara University
Niagara Falls, NY
05.2005

Skills

  • Verbal and Written Communication
  • Detailed Benefits Explanations
  • Time Management
  • Personnel Training and Development
  • Emphasis on Customer Experience
  • Critical Thinking
  • Calm and Professional Under Pressure

Timeline

Customer Service Specialist

Velocitii
03.2022 - Current

Owner/ Operator

Giltner Construction/ Giltner Lawn Care
11.2011 - Current

Bachelor of Science - Social Sciences

Niagara University
Karyn Giltner