Karyn Gonzalez
Hanover Park,IL
Summary
Motivated leader and customer service expert with a passion for teamwork and creating great experiences. Skilled at training and guiding others, maintaining a positive attitude under pressure, and consistently meeting company goals while keeping customers happy.
Overview
6
6
years of professional experience
Work History
Back up MOD
Dds Discounts
11.2023 - 12.2024
- Guided new employees to excel in their roles with enthusiasm, incorporate hands on learning and training to ensure comfortability.
- Skilled at working independently and collaboratively in a team environment.
- Secure and confident in handling tough situations with customers or employees .
- Great at ensuring customers feel content , happy and cared for .
- Gained expertise in cash office, handling morning deposit preparations.
- Strengthened communication skills through regular interactions.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Trained and mentored various new personnel hired to fulfill various roles.
Third MOD
Jewel Osco
10.2022 - 09.2023
- Facilitated secure Western Union transactions for customers.
- Resolved customer concerns and complaints with professionalism.
- Guarantee proper execution of transactions with politeness and accuracy.
- Addressed customer questions and issues regarding lotto efficiently.
- Managed time efficiently to ensure front-of-house employees adhered to schedules.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Exhibited a strong commitment to maintaining high standards of work.
- Managed time efficiently in order to complete all tasks within deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Showcased ability to quickly grasp new concepts and adjust to changing circumstances.
FOH Manager
Zekos Mediterranean Restaurant
03.2019 - 07.2022
- Conducted training sessions for new front-of-house staff.
- Available around the clock to address FOH inquiries, issues, and concerns.
- Executed opening and closing duties, verifying all procedures were completed.
- Guarantee proper execution of transactions with politeness and accuracy.
- Adhered to safe work practices, food safety regulations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
Education
Associate of Science - Early Childhood Education
Hillsborough Community College
Tampa, FL06.2015
Skills
- Fast learner
- Takes initiative
- Fast paced problem solver
- Great at working in groups or independently
- Encourage others to have a good attitude in the work place
- Analytical thinking
- Flexible and adaptable
- Social perceptiveness
- Multitasking Abilities
- Team management
- Task prioritization
- Written communication
- Time management
- Cultural awareness
- Troubleshooting
- Collaboration
- Attention to detail
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Back up MOD
Dds Discounts
11.2023 - 12.2024
Third MOD
Jewel Osco
10.2022 - 09.2023
FOH Manager
Zekos Mediterranean Restaurant
03.2019 - 07.2022
Associate of Science - Early Childhood Education
Hillsborough Community College