Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karyn Hautamaki

Munising

Summary

Experienced customer service representative with 25 years of diverse background, including management roles and top-performing customer service. Skilled in delivering exceptional service, managing high-volume inquiries, and consistently meeting or exceeding performance targets. Proficient in product knowledge, sales techniques, and inventory management to drive business success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative Lead

TelNet Worldwide
02.2023 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information.
  • Ensured accurate logging of customer interactions in CRM system for analysis.
  • Enhanced sales by recommending products and services aligned with customer preferences.
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.

General Manager of All Operations

Best Western Hotel, Cherrywood Lodge
12.1999 - 02.2008
  • Dog patch (payroll timecards only)
  • Wandering wheels campground
  • Munising snowmobile rentals
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
  • Implemented cost-saving measures that resulted in reduction in operational expenses
  • Developed and implemented strategic plans to drive business growth and increase profitability
  • Achieved sales targets consistently by implementing targeted promotions and upselling techniques
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
  • Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
  • Collaborated with the finance department on budgeting processes to achieve financial objectives
  • Increased revenue through the development of new products/services
  • Streamlined workflow processes resulting in improved productivity
  • Instituted quality control measures ensuring consistent delivery of high-quality products/services
  • Managed and resolved conflicts among team members to maintain a positive work environment

Bartender

Sylvester's Bar and Grill
08.1996 - 04.2000


  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system.

Cashier

Bob's IGA
01.1999 - 12.1999
  • Stock shelves, wait on customers. Maintain cleanliness of store. Countdown till before and after shift.
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Kept a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Promoted cleanliness and organization of the checkout area, including bagging items properly and restocking.

Retail Sales Associate

Hillside Subs
08.1997 - 01.1999


  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Assisted in the training of new sales associates, providing guidance on company policies and best practices
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
  • Kept up cleanliness and organization of assigned areas within the store
  • Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
  • Assisted in inventory management, including receiving and restocking merchandise

Education

General Manager Course - Hospitality Management

Best Western International
Phoenix, AZ
07.2004

GED - undefined

Oxford High School
Oxford, MI
06.1992

Skills

  • Upselling
  • Inventory control
  • Profit & loss
  • Call center experience
  • Task delegation
  • Customer satisfaction
  • CRM software proficiency
  • Email management
  • Inbound and outbound calls
  • Data entry
  • CRM software
  • Attention to detail
  • Time management
  • Excellent communication
  • Customer service excellence
  • Verbal and written communication
  • Microsoft office
  • Professionalism
  • Quality control
  • Record keeping
  • Complaint resolution
  • De-escalation techniques
  • Quality assurance
  • Written communication

Certification

General Manager Certification -Best Western

Certified Pool Operator - expired


Timeline

Senior Customer Service Representative Lead

TelNet Worldwide
02.2023 - Current

General Manager of All Operations

Best Western Hotel, Cherrywood Lodge
12.1999 - 02.2008

Cashier

Bob's IGA
01.1999 - 12.1999

Retail Sales Associate

Hillside Subs
08.1997 - 01.1999

Bartender

Sylvester's Bar and Grill
08.1996 - 04.2000

General Manager Course - Hospitality Management

Best Western International

GED - undefined

Oxford High School

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