Summary
Overview
Work History
Education
Skills
Timeline
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Karyn LaRocca

Mesa,AZ

Summary

Dynamic leader with a proven track record at Charming Voyages Travel, adept in operations management and customer relations. Skillfully negotiated travel deals, enhancing client satisfaction and revenue. Demonstrated excellence in administering budgets and fostering team cohesion, achieving significant improvements in customer service and operational efficiency.

Overview

31
31
years of professional experience

Work History

Travel Agency Owner

Charming Voyages Travel
05.2018 - Current
  • Arrange travel accommodations for groups, couples, executives, and special needs clients.
  • Design personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provide exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provide customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.

Office Manager

Woolf Eye Care Center
02.2016 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.

Optician

Target Optical
05.2010 - 03.2016
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Real Estate Agent

Keller Williams
01.2001 - 01.2014
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Shift Supervisor

Starbucks
01.2004 - 01.2007
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Store Manager

Starbucks
01.1994 - 05.2004
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

High School Diploma -

Walt Whitman High School
Huntington Station, NY
06-1992

Skills

  • Customer relations
  • Administering budgets
  • Operational planning
  • Operations management

Timeline

Travel Agency Owner

Charming Voyages Travel
05.2018 - Current

Office Manager

Woolf Eye Care Center
02.2016 - 03.2020

Optician

Target Optical
05.2010 - 03.2016

Shift Supervisor

Starbucks
01.2004 - 01.2007

Real Estate Agent

Keller Williams
01.2001 - 01.2014

Store Manager

Starbucks
01.1994 - 05.2004

High School Diploma -

Walt Whitman High School

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Karyn LaRocca