Karyn L. Dukes
Hunterville
Summary
- Over 4 years of experience in project management, software implementation, and compliance.
- Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
- Adept at building strong client relationships to ensure project success and alignment with organizational goals.
- Results-driven project management professional with solid background in overseeing complex implementations. Known for fostering team collaboration and delivering impactful results. Skills include strategic planning, stakeholder engagement, and adaptive project execution.
- Qualified Sr. Implementation Project Manager with proven track record in managing implementation projects. Successfully led cross-functional teams to streamline processes and enhance client satisfaction. Demonstrated effective communication and problem-solving abilities throughout various project phases.
- Experienced with project planning, resource allocation, and implementation. Utilizes project management methodologies to ensure timely and efficient delivery. Knowledge of stakeholder communication and risk management enhances project success.
Overview
10
10
years of professional experience
Work History
Senior Implementation Project Manager
ResMan Software
01.2021 - Current
- Manage end-to-end implementation of ResMan products for new customers, ensuring accurate configuration of property data and business processes.
- Develop and execute detailed project plans, ensuring on-time delivery and client satisfaction.
- Collaborate with cross-functional teams, including Sales, Product, Development, and Support, to address customer needs and meet project objectives.
- Monitor and mitigate risks during the implementation process, escalating issues as necessary to maintain project timelines.
- Train clients for post-implementation self-sufficiency and coordinate seamless handoffs to Customer Success Teams.
- Contribute to process improvements by providing actionable feedback, increasing efficiency, and enhancing technical capabilities.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
Compliance Manager
PK Management, LLC
11.2014 - 01.2021
- Responsible for the HUD/Tax Credit compliance of the entire Colorado portfolio which consist of 35 properties
- Responsible for investigating complaints of federal and state agencies regarding governmental compliance
- Currently responsible for managing and the oversee of 4 compliance employees
- Supports development, delivery and training of HUD and Tax credit compliance training for all 35 Colorado properties
- In collaboration with the National Director of Training, produces audience specific training materials and guides
- Provided insight to assist in development of training for the property management department
- Assisted with providing reports to ensure that all quality assurance goals and objectives were met
- Responsible for meeting deadlines to answer audit findings by governmental agencies
- Responsible for organizing audits of the documents used to ensure HUD compliance
- Responsible for ensuring Fair Housing compliance of all overseen properties
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Education
Masters of Public Administration -
Cleveland State University
Cleveland, OH01.2011
Bachelors of Arts - Political Science
Wilberforce University
Wilberforce, OH01.2004
Skills
- Issue resolution
- Business processes
- Software implementation
- Project implementation
- Project Management Tools: Salesforce and JIRA
- General Software: Microsoft Word, Excel, PowerPoint, Outlook
- Property Management Software: ResMan, Yardi, Onesite
- Scheduling expertise
- Project tracking
- Conflict resolution
- Teamwork
Computer Experience
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, MS Office XP, Resman, Onesite and Yardi, Salesforce
Timeline
Senior Implementation Project Manager
ResMan Software
01.2021 - Current
Compliance Manager
PK Management, LLC
11.2014 - 01.2021
Bachelors of Arts - Political Science
Wilberforce University
Masters of Public Administration -
Cleveland State University
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