Karyn Pickelsimer
Cleveland,TN
Summary
Highly detail-oriented and dedicated office professional looking to transition to Healthcare Management position with over 8+ years of customer service and office experience. History of clerical work which includes expert filing and information management, professional typist with 90+ wpm history. Results-driven office professional with extensive experience in managing front desk operations and administrative support. Highly successful in customer service and exceeding expectations. Proven track record in enhancing office efficiency and delivering high-quality service to clients and staff. Known for reliability, adaptability to changing needs, and fostering collaborative work environment. Utilizes organizational skills and attention to detail to maintain efficient reception areas. Track record of effective communication and customer service, enhancing client and team interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Clerk/CSR
Classic Collision Center
09.2025 - Current
- Coordinated appointment scheduling and vehicle check-in processes for clients.
- Maintained inventory records for office supplies, minimizing shortages and delays.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted in processing insurance claims, ensuring accurate documentation and timely submissions.
- Managed front desk operations, ensuring efficient customer service and satisfaction.
- Streamlined filing systems for improved accessibility of client information.
Front Office Clerk/CSR
Advanced Collision/Gilbert’s Collision
08.2020 - 09.2025
- Coordinated appointment scheduling and vehicle check-in processes for clients.
- Maintained inventory records for office supplies, minimizing shortages and delays.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted in processing insurance claims, ensuring accurate documentation and timely submissions.
- Managed front desk operations, ensuring efficient customer service and satisfaction.
- Streamlined filing systems for improved accessibility of client information.
Care Expert
Whirlpool Call Center
03.2019 - 08.2019
- Collaborated with cross-functional teams to streamline call center operations and improve response times.
- Provided expert product support to customers, resolving inquiries efficiently and maintaining high satisfaction levels.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
Clerical Associate
Chattanooga/ Cleveland Imaging
02.2017 - 10.2018
- Coordinated appointment scheduling and patients for their exams..
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained inventory records for office supplies, minimizing shortages and delays.
- Assisted in processing insurance claims, ensuring accurate documentation and timely submissions.
- Managed front desk operations, ensuring efficient customer service and satisfaction
Education
Associate of Applied Science - Health Information Management
Cleveland State Community College
Cleveland, TN01.2025
Diploma - Medical Assisting & General Studies
Chattanooga State Technical College
Chattanooga, TN01.2016
Diploma - Healthcare
Bradley Central High School
Cleveland, TN01.2005
Skills
- Administrative
- Customer Service
- Scheduling
- Bookkeeping
- Telephone Screening
- Billing & Filing
- Typing
- Record Keeping
- Clerical
- Medical Terminology
- Database entry
- Patient charting
Certification
- Phi Theta Kappa National Honor Society: 2023
- CMA Certification: 2016-10-25 - Present
- National Technical Honor Society : 2012
Timeline
Front Office Clerk/CSR
Classic Collision Center
09.2025 - Current
Front Office Clerk/CSR
Advanced Collision/Gilbert’s Collision
08.2020 - 09.2025
Care Expert
Whirlpool Call Center
03.2019 - 08.2019
Clerical Associate
Chattanooga/ Cleveland Imaging
02.2017 - 10.2018
Associate of Applied Science - Health Information Management
Cleveland State Community College
Diploma - Medical Assisting & General Studies
Chattanooga State Technical College
Diploma - Healthcare
Bradley Central High School
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