Karyn Resendiz
Maricopa,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Aftermarket
Goodwill Of Central And Northern Arizona
04.2006 - Current
- Worked closely with organizational leadership on operational strategy.
- Develops an annual budgets for the Aftermarket.
- Oversee operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Provide operational guidance and support to our Maryland market that foster increased productivity and revenue.
- Formed strategic partnerships and connected with local recyclers to drive a higher diversion rate.
- Monitored expenditures and variances monthly to stay in line with the annual budgets.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Promotes company culture within the warehouse, to elevate team members work experience.
- Promotes leadership development.
Aftermarket Area Leader
Goodwill Of Central And Northern Arizona
01.2017 - 08.2022
- Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with the public.
- Built positive and productive relationships with leadership.
- Identified and removed obstacles of management team.
- Worked to meet or exceed high diversion rates year over year.
- Handled customer complaints.
- Collaborated with leadership to optimize every donation with increase volume in our Clearance Center, Salvage/Recycling and the implementation of the Cloth Grading.
- Monitored product levels and equipment to maintain organizational operations.
- Participated in mergers and acquisitions,
- Subject Matter Expert in salvage operation and participated in writing the GII playbook for Salvage/Recycling and Clearance.
- Provided operational knowledge to help management understand the business and become successful in the day to day.
- Participated in Goodwill Industries International sustainability and affinity groups.
- Developed relationships across the Goodwill movement nationally.
- Maintained partnerships with local recyclers and salvage partners.
- Oversaw the mattress dismantling department and partnered with the City of Phoenix to remove mattresses from the landfill for recycling.
Clearance/Salvage Manager
Goodwill Of Central And Northern Arizona
09.2010 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers outside of the organization.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Met and exceeded annual revenue goal.
- Collaborated with leadership to obtain new business partners for Salvage/Recycling department.
- Collaborated with leadership to create new business acquisitions in maximizing the donations in the aftermarket.
- Handled all the day to day operations to obtain daily production/revenue goal.
- Audited production trash within the building.
- Collaborated with leadership to relocated and set up operations in new location.
- Participated in long term operational changes in the aftermarket.
- Hired and retained top talent.
- Drove production/revenue goals through daily team communication and understanding the why.
- Promoting the Goodwill Mission.
- Partnering with transportation department during peak season to ensure enough equipment was available for both sides of the business.
- Partnered with IT to create the Salvage Administrative System, which created BOLs for all outgoing Salvage and recycling loads.
- Participated in creation of the Salvage report, which shows daily/month/yearly measured volume and revenue integrated from the Salvage Administrative system.
Production Manager
Goodwill Of Central Arizona
05.2006 - 09.2010
- Standardized production procedures, job roles, and quality assurance guidelines.
- Partnered with Asset Protection to decrease internal theft at this location.
- Provide feedback to improve operations.
- Supported leadership in day to day operations.
- Quality check of outbound salvage product.
- Ensured product flow into clearance was being done according to the departmental goal set.
- Customer service
- Handled all documentations and payroll for Clearance, Salvage and Transportation.
- Hired and retained top talent.
- Provide forklift support when needed.
- Opened and closed store.
- Handled all banking and daily sales reconciliation.
Retail Production Manager
Goodwill Of Central Arizona
04.2006 - 05.2006
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Quality check of items priced.
- Trash audits in production area.
- Participated in sorting, pricing and stocking product onto sales floor.
- Partnered with store manager on identifying collectables.
- Open/closing of retail store.
- Identified and reported internal theft or stashing.
Store Manager
Thrift Outlet
08.1992 - 09.2003
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed sales floor and production area.
- Managed payroll and employee documentations.
- Received all incoming and outgoing product loads.
- Partnered with law enforcement pertaining to shoplifting in the store.
- Ensured production goal were met daily.
- Identified collectables to be priced and put in the store.
- Hired and retained top talent.
- Partnered with owners to be consultants for other thrift organizations.
- Travels to other stores within the organization educating on successful operations and standards to increase revenue.
Education
McHenry County College
Crystal Lake, ILHigh School Diploma -
Crystal Lake Central High School
Crystal Lake, IL06.1987
Skills
- Business Development
- Operations Management
- Leadership Development
- Financial Reporting
Certification
- Northstar Certification, Goodwill of Central and Northern Arizona.
- Essential Skill Certification, Goodwill of Central and Northern Arizona.
- Foundational Leadership Academy, Goodwill of Central and Northern Arizona.
- Developing Leadership Academy, Goodwill of Central and Norther Arizona.
- CPR- Training
Timeline
Aftermarket Area Leader
Goodwill Of Central And Northern Arizona
01.2017 - 08.2022
Clearance/Salvage Manager
Goodwill Of Central And Northern Arizona
09.2010 - 01.2017
Production Manager
Goodwill Of Central Arizona
05.2006 - 09.2010
Director of Aftermarket
Goodwill Of Central And Northern Arizona
04.2006 - Current
Retail Production Manager
Goodwill Of Central Arizona
04.2006 - 05.2006
Store Manager
Thrift Outlet
08.1992 - 09.2003
McHenry County College
High School Diploma -
Crystal Lake Central High School
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