Karyn Trevino
Phoenix,AZ
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated.
Overview
6
6
years of professional experience
Work History
Store Administrator
Safeway
Scottsdale, AZ
02.2021 - Current
- Responsible for completing the daily reconciliation, accounting, and cash balancing functions (in some areas this may include counting the safe, counting, maintaining and reconciling self check out registers, and preparing the tills and deposits).
- Monitors cashier accountability and researches and reports problems and shortages to the Service Operations/Customer Service Manager and Store Director, including out of warranty checks, WIC violations, violation of check cashing procedures, cash variances, improper refunds and voids and till balance irregularities, etc.
- Partners with Division Loss Prevention and front end management team to resolve cash and other shrink issues.
- Maintains sales book. Reports daily and/or weekly sales information to the Division Office.
- Performs miscellaneous administrative duties such as ordering money orders, bus passes, lottery, gift cards, postage and change (if applicable). Administrative duties include the use of various computer programs and e-mail system.
- Answers and respond s to incoming calls at store level. Processed payroll exceptions in a timely manner. Reviewed any discrepancies with the Store Director.
- Answers and responds to incoming calls
- Coordinated with department managers with hiring needs and interviews. And submitted all new hire documents in a timely manner.
Customer Service Manager
Safeway
Scottsdale, AZ
03.2018 - 02.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
Certificate - Pharmacy Technician
Martinsburg College
Martinsburg, WV09-2014
Skills
- Hiring And Recruitment Strategies
- Cash Auditing
- Payroll Coordination
- Accounting And Finance Reporting
- Accurate Cash Handling
- Employee Training And Hiring
- Employee Scheduling
- Opening And Closing Procedures
- Retail Management
- Customer Assistance
Timeline
Store Administrator
Safeway
02.2021 - Current
Customer Service Manager
Safeway
03.2018 - 02.2021
Certificate - Pharmacy Technician
Martinsburg College
Similar Profiles
Daniel GibsonDaniel Gibson
Sales Associate at SafewaySales Associate at Safeway
BETH SUNDAHLBETH SUNDAHL
Pharmacy Manager at SafewayPharmacy Manager at Safeway
Fernando OrtizFernando Ortiz
Night Crew Member at SafewayNight Crew Member at Safeway
Colin GroverColin Grover
Courtesy Clerk at SafewayCourtesy Clerk at Safeway
Theo NguyenTheo Nguyen
Host/Cashier at Pacific Seafood BuffetHost/Cashier at Pacific Seafood Buffet