Summary
Overview
Work History
Education
Skills
Accomplishments
Fun Fact
Timeline
Generic

Karyn Vaive

Amilia,OH

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain customer service, visuals, operations, staff satisfaction, and meet key performance indicators. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience

Work History

Store Manager

Anthropologie
09.2021 - Current
  • Leads by example in upholding a culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard, and valued in a fast paced environment.
  • Creates a holistic approach through in-store displays and visuals that are carefully crafted to elicit an emotional response.
  • Empowers the team to drive sales by utilizing key metrics to set team and zoning goals to create a frictionless customer experience by utilizing technology to transact in the moment.
  • Prioritizes omni services through all channels to exceed customer expectations.
  • Champions employee recognition, team-building, and activities to develop personal growth.
  • Develops a high-performance team through, role refinement, and continued training in customer service, visual exacution, operations, and display presentation.

Store Manager

Talbots
07.2017 - 06.2021
  • Managed store employees successfully through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

L.L.Bean
07.2016 - 06.2017
  • Drove business results and communicated strategic initiatives
  • Trained and developed talent on POS system, E-commerce, Store set-up, and inventory management
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted company's core values of outdoor heritage, integrity, and legendary service

Store Manager

Victoria's Secret PINK
07.2014 - 07.2016
  • Built best-in class talent through coaching and development of future leaders in the store.
  • Drove key performance indicators to achieve consistent sales plan through customer service and visual execution.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Delivered a best-in-class, captivating, branded customer experience that builds loyalty and enabled consistent sales and profit growth.

Store Manager

Victoria Secret
07.2012 - 07.2014
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing KPIs and customer satisfaction ratings.
  • Oversaw a district program called A.I.M (Associates interested in Management) to support the development of internal candidates to become future leaders.
  • Boosted overall store sales through exceptional customer service and compelling visual standards.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

Associate of Arts - Business

Chatfield College
St. Martin, OH
1999

Skills

  • Overseeing a high-volume store
  • Consistently meets sales goals
  • Focused on Key performance indicators
  • Team leadership and coaching
  • Motivated team player
  • Training and development
  • Customer service-oriented
  • Recruitment and hiring
  • Excellent communication skills
  • Visual merchandising
  • Sales by appointment
  • Event planning
  • Inventory management
  • Shift Scheduling
  • E-commerce

Accomplishments

Million-Dollar Club Anthropologie

Rewarded for building sales up over one million dollars to last years annual sales resulting in a higher store tier.

Top performing CSAT: Talbots

  • customer feedback report with an above 85% approval rating for excellent customer service

Platinum results three years in a row VS & PINK

  • Top 10% of the company for leading the team through customer service and visual excellence year over year.

Focus store VS & PINK

  • Hosted learning-labs for the district to demonstrate "well -told stories" by employing a shopkeeper's mentality through daily merchandising and visual standards.

District Lead VS & PINK

  • Lead the A.I.M (associates interested in management) program for our district to support internal growth for future leaders

Fun Fact

NFL Cheerleader 2003

Cincinnati Bengals

Timeline

Store Manager

Anthropologie
09.2021 - Current

Store Manager

Talbots
07.2017 - 06.2021

Store Manager

L.L.Bean
07.2016 - 06.2017

Store Manager

Victoria's Secret PINK
07.2014 - 07.2016

Store Manager

Victoria Secret
07.2012 - 07.2014

Associate of Arts - Business

Chatfield College

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Karyn Vaive