Summary
Overview
Work History
Education
Skills
Accomplishments
Became an all-star twice
Timeline
Receptionist

Karyn Valenzuela

Redondo Beach,CA

Summary

Accomplished retail professional with a proven track record at Nordstrom Rack, enhancing customer satisfaction and fostering team collaboration. Skilled in POS system operation and adept at building customer relationships, consistently driving repeat business. Demonstrates exceptional problem-solving abilities and a flexible approach to meet diverse customer needs.

Overview

13
13
years of professional experience

Work History

Sales Associate

Nordstrom Rack
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Department Manager

Nordstrom Rack
06.2023 - 05.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.

Assistant Manager

Nordstrom Rack
11.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.

Sales Associate

Nordstrom Rack
10.2014 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Gap Kids
10.2011 - 10.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted with truck shifts to help fill stockroom and sales floor.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Was one of top associates to open new accounts for store.

Education

Some College (No Degree) - General Studies

El Camino College
Torrance, CA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Flexible Schedule
  • Customer Needs Assessment
  • POS System Operation
  • Adapt to diverse groups
  • Payment Processing

Accomplishments

Became one of top associates to open rewards/credit accounts for store.

Became one of top associates to generate donations for Shoes that Fit.

Selected twice for All Star for store.

When Department Manager for Shoes/Accessories was able to help store be in top 5 in district of 12 stores.

  • Supervised team of 9 staff members.

Became an all-star twice

Became All Star in 2015. I was at store for only 5 months before new store manager honored me with award. I was seen as someone who led by example in work ethic and customer service.

During the pandemic in 2020, I was one of original fulfillment team. Along with team we were responsible in doing our best to find product for orders to be shipped out. This was a pilot program. I was honored again as an All star during that time. 

Timeline

Sales Associate

Nordstrom Rack
05.2024 - Current

Department Manager

Nordstrom Rack
06.2023 - 05.2024

Assistant Manager

Nordstrom Rack
11.2021 - 06.2023

Sales Associate

Nordstrom Rack
10.2014 - 11.2021

Sales Associate

Gap Kids
10.2011 - 10.2014

Some College (No Degree) - General Studies

El Camino College

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Karyn Valenzuela