Karyn Vazquez Soto
Lynn,MA
Summary
Personal Profile Achieve a position in an agency or company in which to develop the knowledge acquired during years of study and through work experience. Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
Overview
12
12
years of professional experience
Work History
Learning Facilitator II
Delta Air Lines, Inc
Boston, MA
06.2022 - Current
- Training Delta employees and Vendors
- Compliance for Delta and Vendor
- Dispatching BP
- Warehouse Supplies
- Briefing teams on safety and new Delta policy
- Travel to other stations for training different vendors
- Practices safety-conscious behaviors in all operational processes and procedures
- Audits planes, Facilities Etc.
- Evaluate HUB BP to gather feedback, Solutions, and Success
- Create and maintain reports on local suppliers' training compliance.
- Collaborated with Vendors to identify areas in need of improvement and implement solutions.
- Collected data on program effectiveness through surveying, data analysis, and other methods and implemented solutions for improvement.
Support Coordinator
Delta Air Lines, Inc
Boston, MA
09.2021 - 06.2022
- Audits Planes, Facilities everything that is customer view.
- Help improve NPS in time flight, customer survey, and view.
- Help improves of facility
- Security and Safe
- Communication on daily basis with vendors and partners
- Create Projects
- Evaluate Cleaners agents and give feedback.
- Create safety environment for Employees and Customer
- Worked with other departmental staff to answer questions and resolve problems.
Gate Agent
Delta Air Lines, Inc
02.2020 - 09.2021
- Customer services
- Ticket counter and Gate agent
- Helping customer book, rebook and changing flights
- Assisted customers with seat availability, gate announcements, and flight status to increase boarding efficiency.
- Monitored gate areas and addressed security situations with management.
Cargo Agent
Delta Air Lines
07.2017 - 01.2020
- Accept Shipment from vendors
- Analyses weight and flight inventory
- Dangerous Good Certificate
- Xray shipment
Rosie’s Places
07.2015 - 07.2017
- Daily cleaning responsibilities include mopping, vacuuming, buffing floors (using heavy machinery), window and glass cleaning, and other heavy and light cleaning of dining room, bathroom, offices, staff, and common areas
- Assist with deliveries and donations, including receiving, moving, and storing materials and supplies
- These deliveries are often over 50 lbs. and are at least daily and often many times in a shift
- Operations representative in emergency situations to clean bathrooms or do handyman activities
- Do inventory of all Departments, organized storage, and budget every month
- Interpreter (Spanish, Portuguese, Creole (capo Verde).
Spotless New England, Homes, Businesses
02.2014 - 01.2015
- Clean Common Areas
- Clean Offices and Clinic and Houses.
- Make sure Customer Standards were met
Dependable Cleaners, Dry Cleaning
09.2013 - 02.2014
Education
English-Level II- 36 -
YMCA of Greater Boston Education
Boston, MA2012
17 Credits Approved -
John Dewey University
Puerto Rico06.2008
Vocational Petra Zenon de Fabery - Business Administration
EDP University
Hato Rey, Trujillo Alto, PR2007
Skills
- Microsoft Word, Excel, PowerPoint, Publisher
- Organized
- Good interpersonal relationships domain to speak to public domain of keyboard, etc
- Program Planning
- Instructional Strategies
- Classroom Instruction
- Learning Techniques
- Group Learning
- Incident Reports
- Company Policy Compliance
- Incident Reports
- Company Policy Compliance
Languages
Spanish
Native or Bilingual
English
Professional Working
Skills
- Incident Reports
- Company Policy Compliance
Timeline
Learning Facilitator II
Delta Air Lines, Inc
06.2022 - Current
Support Coordinator
Delta Air Lines, Inc
09.2021 - 06.2022
Gate Agent
Delta Air Lines, Inc
02.2020 - 09.2021
Cargo Agent
Delta Air Lines
07.2017 - 01.2020
Rosie’s Places
07.2015 - 07.2017
Spotless New England, Homes, Businesses
02.2014 - 01.2015
Dependable Cleaners, Dry Cleaning
09.2013 - 02.2014
English-Level II- 36 -
YMCA of Greater Boston Education
17 Credits Approved -
John Dewey University
Vocational Petra Zenon de Fabery - Business Administration
EDP University