Summary
Overview
Work History
Education
Skills
Timeline
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Karyna Borden

Honolulu,Hawai’i

Summary

Adept at enhancing customer satisfaction and streamlining operations, my work at Mesa Burger exemplifies my ability to manage high-pressure situations with professionalism and efficiency. Skilled in conflict resolution and cash handling, I excel in roles requiring flexibility and a warm demeanor, significantly contributing to positive guest experiences and operational excellence.

Overview

2
2
years of professional experience

Work History

Front of House Server

Mesa Burger
09.2023 - 08.2024
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Front of House Staff Member

Nothing Bundt Cakes
06.2023 - 09.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.

Sales Associate

Brandy Melville
06.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelors - Political Science

University of Hawaii At Manoa
Honolulu, HI

GED -

Bishop Garcia Diego Highschool
Santa Barbara, CA
06.2024

Skills

  • Order Taking
  • Memory retention
  • Flexibility
  • Social Perceptiveness
  • Professional Appearance
  • Clear speech
  • Cleanliness
  • Phone Etiquette
  • Safe Food Handling
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Cash Handling

Timeline

Front of House Server

Mesa Burger
09.2023 - 08.2024

Front of House Staff Member

Nothing Bundt Cakes
06.2023 - 09.2023

Sales Associate

Brandy Melville
06.2022 - 09.2022

Bachelors - Political Science

University of Hawaii At Manoa

GED -

Bishop Garcia Diego Highschool

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Karyna Borden