Hi, I’m
Karyna Thomaz Da Silva Ferreira
Rockville,MD
Summary
Skilled Recreational Leader with talent for planning activities. Energetic and driven leader bringing multi-year background in related roles. Ready to leverage experience and abilities to take on challenging new role as well as safety-oriented and observant with basic first aid and cpr training.
Overview
7
years of professional experience
1
Certification
Work History
M-NCPPCBeltsville, MD
Summer Camp Counselor
05.2021 - Current
Job overview
- Supervised groups of children during recreational activities.
- Assisted with the planning and execution of daily activities for campers ages 5-13.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Managed disciplinary issues according to established policies and procedures.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Helped plan special events such as field trips, picnics, and BBQs.
- Collaborated with other counselors to create fun learning experiences for campers.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Resolved conflicts between campers using effective communication strategies.
M-NCPPCBeltsville, MD
Before and After School Care Assistant
11.2020 - Current
Job overview
- Encouraged positive social interactions between the kids.
- Supervised children aged 5-11, ensuring a safe and nurturing environment.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
- Established and enfored clear rules and guidelines for acceptable behavior among kids.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Helped children with homework assignments as needed.
- Engaged students in conversations about their day while providing emotional support when needed.
- Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
- Attended staff meetings and training sessions to improve childcare skills.
- Supported children with special needs, adapting activities to meet diverse requirements.
Giant FoodLaurel
Customer Service Clerk
11.2018 - 09.2019
Job overview
- Provide western union services.
- Advised customers on optimal selections based on individual requirements and preferences.
- Ensured seamless handling of customer returns
- Help/translate for Spanish and Portuguese speaking customers.
- Assisted customers with a warm and professional attitude.
- Responsible for cashier duties and bagging items.
- Resolved customer complaints in a timely manner.
- Assisted with stocking shelves with merchandise according to store guidelines.
- Created new accounts for customers by entering personal information into computer systems.
- Greeted customers and provided assistance with inquiries.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Chuck E. CheeseLaurel, MD
Party Host
09.2017 - 10.2018
Job overview
- Answer questions from Customers looking to have a party at the location.
- Organized and executed party setups including tablecloth, paper plates, cups, and balloon arrangements according to party packages.
- Demonstrated friendly and welcoming approach while greeting party Mom/Dad and birthday child.
- Provided clear explanations of party schedules to parents.
- Delivered an immersive and fun-filled experience to children by actively engaging them in activities like dancing, playing games, and ensuring the birthday child felt extra special.
- Managed the entire process of party orders, play pass creation, food/drink service, and maintenance of clean party areas while adhering to strict schedules.
- Offered friendly and attentive customer support.
- Handled payments made by customers for services rendered during parties.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Collected feedback from guests regarding their experience at the event.
Education
Prince George Community CollegeLargo, MD
Bachelor’s degree from Clinical Psychology
07.2024
Albert Einstein High SchoolKensington, MD
High school diploma
06.2016
Skills
- Flexible and a quick learner
- Friendly and work well with others
- Excellent customer service
- PowerPoint
- Microsoft Excel
- Role Modeling
- Compassionate communication
- Writing Skills
- Research expertise
- Portuguese and Spanish speaker
- Detail oriented
- Child Development
- Activity Planning
- Child Supervision
- Creativity and Innovation
Additional Information
Received golden pin representing 10 consecutive positive reviews from customer (Chuck E. Cheese, CPR / AED certification for adults, children, and infants, First Aid certification for adults, children, and infants
Assessments
- Verbal Communication, Highly Proficient, 08/01/20, Speaking clearly, correctly, and concisely
- Customer Focus & Orientation, Highly Proficient, 08/01/20, Responding to customer situations with sensitivity
Certification
- CPR & AED for infants, children, and adults
- First Aid for infants, children, and adults
Languages
Portuguese
Native/ Bilingual
Spanish
Full Professional
Accomplishments
- 4.0 student part of the Phi Theta Kappa International Honors Society
References
References available upon request.
Timeline
Summer Camp Counselor
M-NCPPC
05.2021 - Current
Before and After School Care Assistant
M-NCPPC
11.2020 - Current
Customer Service Clerk
Giant Food
11.2018 - 09.2019
Party Host
Chuck E. Cheese
09.2017 - 10.2018
Prince George Community College
Bachelor’s degree from Clinical Psychology
Albert Einstein High School
High school diploma