Karyna Velasco
Lynwood,CA
Summary
Dynamic Plumbing Technician with a proven track record at Adeedo Plumbing, excelling in plumbing repairs and customer service. Adept at problem-solving and client management, I enhance operational efficiency and client satisfaction. Committed to compliance and safety, I leverage attention to detail to deliver exceptional results in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Plumbing Technician
Adeedo Plumbing
Los Angeles
02.2025 - Current
- Installed plumbing systems for residential and commercial buildings, ensuring compliance with local codes and standards.
- Repaired leaks and clogs in plumbing fixtures and pipes, restoring functionality and preventing further damage.
- Delivered customer service during service calls and consultations, addressing client concerns and enhancing satisfaction.
Asset Protection Specialist
Home Depot
Inglewood
02.2024 - Current
- Prevented theft and fraud while ensuring compliance with safety programs, contributing to reduction in store loss.
- Observed, investigated, and detained individuals committing criminal acts, facilitating authorities in maintaining store security.
- Monitored store premises to prevent theft and ensure safety.
- Conducted investigations into suspicious activities and incidents.
- Collaborated with law enforcement on security matters and reports.
Customer Service
Home Depot
Hyde Park
02.2023 - 02.2024
- Delivered fast, friendly service by assessing customer needs and providing tailored assistance.
- Greeted customers, recommended merchandise based on preferences, and ensured successful transactions in department.
- Developed customer service strategies to improve customer relations.
- Provided constructive feedback to customer service management.
- Investigated complex customer service issues using internal resources.
Front Desk Associate
Altamonte
Altamonte, Florida
10.2022 - 12.2022
- Engaged with customers to support membership sales efforts and enhance customer relationships.
- Answered phone inquiries to deliver timely and effective customer service.
- Scheduled appointments and classes to ensure smooth operations and client satisfaction.
- Processing payments and maintaining accurate records.
Education
High School Diploma -
Vista High School
Lynwood06-2022
Skills
- Plumbing repairs
- Plumbing software
- Inventory management
- Data Entry
- Data analysis
- Problem solving
- Attention to detail
- Customer service
- Client management
- Team collaboration
- Multitasking
- Communication
- Active listening
Languages
English
Timeline
Plumbing Technician
Adeedo Plumbing
02.2025 - Current
Asset Protection Specialist
Home Depot
02.2024 - Current
Customer Service
Home Depot
02.2023 - 02.2024
Front Desk Associate
Altamonte
10.2022 - 12.2022
High School Diploma -
Vista High School