Karysa Titus
Orange Park,FL
Summary
Dynamic team player with a proven track record at Red Owl Coffee, enhancing customer satisfaction through exceptional service and high-quality beverage creation. Skilled in POS systems and cash handling, with a flair for fostering a positive work environment. Excelled in training peers, contributing to a loyal customer base and streamlining operations for efficiency.
Overview
10
10
years of professional experience
Work History
Barista
Red Owl Coffee
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Visual Supervisor
Kohl's
11.2015 - 11.2020
- Trained and mentored junior visual team members, fostering a collaborative work environment focused on excellence in visual presentation.
- Developed eye-catching window displays that captured consumer attention and encouraged foot traffic into the store.
- Implemented successful promotional campaigns that showcased featured products, driving additional revenue for the store.
- Collaborated with store management to develop visually appealing sales floor layouts, resulting in increased customer engagement and sales.
- Adapted visual strategies based on regional market trends while remaining aligned with overall brand direction, cultivating unique shopping experiences for diverse clientele groups.
- Optimized merchandise placement by analyzing sales data, leading to improved product visibility and performance.
- Conducted regular walk-throughs of the sales floor to monitor consistency of visual standards and make necessary adjustments as needed.
- Oversaw installation of new fixtures and display components, ensuring seamless integration into existing store layout while adhering to safety guidelines.
- Streamlined merchandise turnover process, reducing downtime between seasonal changes and ensuring timely product presentation to customers.
- Maintained open communication with corporate office regarding store performance metrics related to visual merchandising efforts, providing valuable insights for company-wide improvements.
- Increased customer satisfaction through clear signage placement that facilitated easy navigation throughout the store.
- Managed inventory of visual supplies and props, maintaining an organized workspace for efficient workflow and reduced costs.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Utilized paper, fabric and props to create displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Sales Associate
Hollister.Co
11.2014 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Oakleaf High School
Orange Park, FL06.2015
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Safe Food Handling
- POS Systems
- Food Preparation
- Menu Memorization
Timeline
Barista
Red Owl Coffee
10.2023 - Current
Visual Supervisor
Kohl's
11.2015 - 11.2020
Sales Associate
Hollister.Co
11.2014 - 05.2015
Oakleaf High School
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