Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Karyss Williams

Karyss Williams

Administrative Assistant
Savannah,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Licensed Healthcare Insurance Agent

TTEC
Daytona Beach, Florida
09.2019 - 03.2021
  • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
  • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identify additional needs customers may have and help them to upgrade products or services

Financial Aid Technician

Veterans Affairs Certifying Official, Savannah Technical College
Savannah, Georgia
01.2015 - 09.2019
  • Greet potential and current students, visitors and answer telephone; Provided information and technical assistance to those seeking regular admission and financial assistances in addition to VA and Military educational benefits regarding attending the institution
  • Instruct students in correct procedures for completing forms and applications, special requirements and restrictions, and collect additional supporting documentations as required
  • Evaluate financial aid applications and supporting documents for accuracy, clarity and completeness to determine basic eligibility for financial aid
  • Update appropriate information using programming software such as BANNER and PeopleSoft including but not limited to, student identification number, and financial aid award information
  • Accountable for the input of student’s information and process of enrollment verification for veterans, military personnel and spouses’ information through the Veterans Affairs programming system in a timely manner
  • Maintained direct contact with over 800 students to continuously develop action plans for academic success while using VA Educational benefits
  • Attend all required trainings, webinars and conferences to ensure knowledge of the Department of Veterans Affairs was up to date and within policy and regulations in accordance with State Approving Agency (SAA) policy and audit guidelines

Administrative Assistant

United States Army
07.2004 - 12.2014
  • Attained accountability of information for personnel and updated filing, inventory, mailing, and database systems, either manually or using a computer using multiple Microsoft programs
  • Prepared documentation for retention by enlisted personnel to be transmitted to other installations
  • Responsible for accountability of over 160 enlisted and officer’s upcoming training and processed travel and mandatory documents required for training essential for career advancement
  • Performed weekly briefing to executive directors and supervisors on any upcoming training, progression of personnel, and other information associated with the warfare of the company’s training as a whole

Education

A.S - Business Administration

Savannah Technical College
Savannah, GA

Skills

    Clerical Support

undefined

Timeline

Licensed Healthcare Insurance Agent

TTEC
09.2019 - 03.2021

Financial Aid Technician

Veterans Affairs Certifying Official, Savannah Technical College
01.2015 - 09.2019

Administrative Assistant

United States Army
07.2004 - 12.2014

A.S - Business Administration

Savannah Technical College

Similar Profiles

CREATE PROFILE
Karyss WilliamsAdministrative Assistant