Karyssa Cash
Grimes,IA
Summary
Focused and dedicated 2nd Assistant Manager with exceptional customer service skills. Strong multitasker skilled at managing high volume of customers while meeting operation deadlines. Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
2nd Assistant Manager
Casey's
05.2021 - 03.2024
- Assisting the head manager in managing employees
- Managed operations in the store
- Bookkeeping, scheduling, timecards and orders, customer service.
- Cooked; prepared food to safety specs and customer satisfaction
- Preformed cashier duties; accurately conducted hundreds of monetary transactions per day
- Provided excellent, frontline customer service
- Floated between kitchen and register
Server
Bordenaro’s Pizza
08.2021 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Answered customers' questions, recommended items, and recorded order information.
Education
High school diploma -
Dallas Center-Grimes Community High School
Grimes, IA05.2023
Skills
- Good work ethic (2 years)
- Cash handling (2 years)
- Sales (2 years)
- Assistant manager experience (1 year)
- Customer service (2 years)
- Inventory control (2 years)
- Merchandising (2 years)
- Supervising experience
- Retail Sales
- Management
- Organizational skills
- Phone etiquette
- Computer skills
- Cash register
- Cash handling
- Bookkeeping
- Merchandising
- English
- Communication skills
- Microsoft Office
- Microsoft Excel
- Sales
- Store Management Experience
- Supply Restocking
- Food Running
- Table Setting
- Order delivery practices
- Menu Memorization
- Cleanliness standards
- Food Safety Standards
- Food handling
- Time Management
- Reliability
- Professionalism
- Self Motivation
- Problem-Solving
Timeline
Server
Bordenaro’s Pizza
08.2021 - 01.2024
2nd Assistant Manager
Casey's
05.2021 - 03.2024
High school diploma -
Dallas Center-Grimes Community High School
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