Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Karyssa Deslich

Columbus

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

12
12
years of professional experience

Work History

Operations Manager, Customer Experience Manager

TJX Companies
11.2013 - Current
  • - Led recruitment, onboarding, and training for a high-volume store with upwards 80 employees.
  • - Oversaw scheduling and payroll processes, maintaining compliance with up to a $22,000 weekly labor budget.
  • - Delivered employee coaching and policy training, promoting compliance and reducing shrink.
  • - Maintained and reviewed personnel files, payroll, benefits, and licensing documentation in line with HR standards.
  • - Created and delivered performance reviews, developing action plans to support internal growth and retention.
  • - Investigated employee concerns and maintained documentation related to HR issues, discipline, and exit interviews.
  • - Collaborated with leadership to improve onboarding and morale, increasing team engagement and retention.
  • - Utilized Microsoft Office, Kronos, Outlook, and Oracle to manage operations, scheduling, and reporting.

Education

High School Diploma -

Olentangy High School
Lewis Center, OH
05.2015

Skills

  • Talent Acquisition & Onboarding
  • Microsoft Office, Outlook, Kronos, Oracle
  • Policy Compliance & Documentation
  • Team leadership
  • Customer service
  • Problem-solving

Accomplishments

Successfully passed annual Business Readiness Evaluation with full compliance, demonstrating operational excellence, team preparedness, and adherence to company standards.


Contributed to a reduction in shrink following annual inventory through improved loss prevention practices, team training, and consistent operational execution.

Timeline

Operations Manager, Customer Experience Manager

TJX Companies
11.2013 - Current

High School Diploma -

Olentangy High School

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