Karyssa Vincent
Pekin,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Hillside Animal Clinic
Floyds Knobs, IN
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Animal Care Assistant
New Albany Animal Shelter
06.2008 - 07.2020
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Reduced stress levels in shelter animals by implementing daily enrichment activities such as playtime and socialization exercises.
- Participated in community outreach events to promote responsible pet ownership and raise awareness about available resources for pet owners in need.
- Improved animal health by administering medications and vaccinations as directed by the veterinarian.
- Ensured cleanliness of facility through regular sanitization of kennels, cages, equipment, and common areas.
- Fostered a supportive environment among team members by promoting open communication and collaboration on best practices in animal care.
- Developed positive relationships with pet owners, addressing their questions or concerns and providing guidance on proper pet care techniques.
- Developed strong relationships with local rescue organizations to increase adoption rates of shelter animals.
- Facilitated successful adoptions by matching potential adopters with appropriate animals based on personality traits and needs.
- Contributed to the overall success of the organization by consistently demonstrating professionalism, compassion, and dedication to animal welfare.
- Assisted in training new team members, ensuring consistent quality care across all aspects of the facility''s operations.
Education
No Degree - Biology
Indiana University Southeast
New Albany, INHigh School Diploma -
Floyd Central High School
Floyds Knobs, IN06.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Payment Processing
- Paperwork Processing
- Administrative Support
- Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balance401k matchPaid time offFlexible work hoursWork from home optionCareer advancementTimeline
Customer Service Representative
Hillside Animal Clinic
07.2021 - Current
Animal Care Assistant
New Albany Animal Shelter
06.2008 - 07.2020
No Degree - Biology
Indiana University Southeast
High School Diploma -
Floyd Central High School
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