Karzan Radha
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Content Analyst and Reviewer
Accenture
Austin, Texas
06.2018 - Current
- Deliver just-in-time training to reviewers (agent) on new or changing Content Policies as well as refresher training on existing Content policies on an as-needed basis
- Managing investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new
- Recommended changes or updates based on collected data from analytics tools such as Google Analytics or Adobe Analytics.
- Managed multiple projects simultaneously while staying organized and ensuring deadlines are met without compromising quality standards.
- Reviewed and analyzed customer feedback to identify areas of improvement in products and services.
- Provided training and guidance to junior reviewers regarding best practices when conducting reviews.
Manager
Azmar Market
Kirkuk, Iraq
08.2011 - 03.2018
- Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety)
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Developed annual goals for each department based on market trends and competitor analysis.
Translator and Interpreter
GLS Global Linguist Solution
Kirkuk, Iraq
12.2004 - 08.2011
- Support U.S army missions in Operation Iraqi Freedom by providing linguistic services for over 420 missions
- Train New Iraqi Army on Tactics and techniques and on how conducting checkpoints
- Interpreting between Iraqi officials and U.S high ranking
- Interpreting and translating weekly city council
- Interpreting between U.S Officials and Iraqi Governors
- Cultural advisers for the new USA team arrive in Iraq and provide most important information that helps every mission successful.
- Sat in on meetings to provide members with oral translations of conversations and information.
Education
Technical Diploma of Legal Management -
Technical College of Kirkuk
06.2004
Skills
- Microsoft Office
- Organization Skills
- Process Improvement
- Program Development
- Strategic Planning
- Creative
- Analytical Skills
- Teamwork and Collaboration
- Database Maintenance
- Customer Service
- Public Speaking
- Excellent Communication
- Interpersonal Skills
- Analytic Problem Solving
- Consulting
- Management
- Multitasking
- Firearms Efficient
Certification
US Army Certificate of Appreciation
Languages
- English
- Arabic
- Kurdish
- Turkmen
Timeline
Content Analyst and Reviewer
Accenture
06.2018 - Current
Manager
Azmar Market
08.2011 - 03.2018
Translator and Interpreter
GLS Global Linguist Solution
12.2004 - 08.2011
Technical Diploma of Legal Management -
Technical College of Kirkuk
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