Kasai T. Douglas
Las Vegas
Summary
Enthusiastic and dedicated professional with 9 years of experience in customer service, hospitality, and healthcare. Proven ability to provide exceptional care, manage customer interactions, and contribute to team success. Skilled in communication, problem-solving, and multitasking. Seeking a challenging position where I can leverage my skills and experience to drive positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
7/11 Convenience Store
06.2025 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Host
The Chandelier Bar at The Cosmopolitan
04.2024 - 04.2025
- Greeted and seated an average of 200 customers per shift, ensuring a positive and welcoming experience.
- Communicated effectively with hosts and servers to manage seating arrangements and optimize table turnover.
- Alerted managers about large parties, coordinating table setups to accommodate guest needs.
- Maintained cleanliness and organization of the host area, including menus and restrooms.
Hostess/ Cocktail Server
KOI Restaurant
04.2023 - 01.2024
- Greeted and seated customers with and without reservations, maintaining a welcoming atmosphere.
- Managed phone calls and radio communications to coordinate large party seating arrangements with managers.
- Assisted in maintaining restrooms and menus, ensuring cleanliness and guest satisfaction.
Host/Server/ BOH Cook
GameTime Tampa
04.2022 - 12.2022
- Provided excellent customer service, taking orders, serving drinks, and ensuring customer satisfaction.
- Utilized POS systems to accurately process orders and manage payments, including drinks and game cards.
- Prepared food items according to menu specifications and maintained cleanliness in the kitchen area.
Home Health Aide
Everyday Miracles Home Healthcare
02.2019 - 04.2022
- Provided email-based support to customers, assisting with account setup, bets, payouts, and promotions.
- Resolved customer inquiries and issues promptly and efficiently, ensuring a positive experience.
- Made outbound calls during emergencies to address customer needs and concerns.
Executive Personal Associate
DraftKings
08.2021 - 03.2022
- Answered inbound calls and presented vacation packages to potential customers.
- Achieved 100% success rate in converting calls to vacation ownership package viewings.
- Provided excellent customer service, resolving inquiries and addressing concerns to ensure customer satisfaction.
Call Center Agent
Hilton Grand Vacations
02.2018 - 01.2019
- Provided comprehensive care to elderly and disabled clients, improving their quality of life.
- Assisted with cooking, cleaning, laundry, shopping, and other tasks, ensuring clients' well-being.
- Managed time effectively to complete tasks within established timeframes.
Education
High School - Music
Canyon Springs High School
North Las Vegas, NV05.2013
Skills
- Sales (8 years)
- Customer Relations (8 years)
- Customer Service (9 years)
- Customer Service: Excellent communication, problem-solving, and conflict-resolution skills
- Hospitality: Guest relations, table management, menu knowledge, and beverage service
- Healthcare: Personal care, medication reminders, hygiene assistance, and companionship
- Technical: POS systems, Microsoft Office Suite (Word, Excel, PowerPoint), Email Systems, and Chat Platforms
- Sales: Lead generation, upselling, and closing techniques
Languages
English
Full Professional
Certification
- Health Card
- Alcohol Card
Additional Information
- Basic Skills: Great People Skills, Fast Learner, Work Well With Others, Great With Technology Computer Skills and multitasking:
- Proficient with Email Systems, Microsoft Word, Excel, Power Point, and the Internet
- Able to articulate and respond appropriately with responses using Email, Calls, and Chat Systems
- Able to perform multiple tasks at once and make sure everything is taken care of in a order to help things continue to flow
Timeline
Sales Associate
7/11 Convenience Store
06.2025 - 07.2025
Host
The Chandelier Bar at The Cosmopolitan
04.2024 - 04.2025
Hostess/ Cocktail Server
KOI Restaurant
04.2023 - 01.2024
Host/Server/ BOH Cook
GameTime Tampa
04.2022 - 12.2022
Executive Personal Associate
DraftKings
08.2021 - 03.2022
Home Health Aide
Everyday Miracles Home Healthcare
02.2019 - 04.2022
Call Center Agent
Hilton Grand Vacations
02.2018 - 01.2019
High School - Music
Canyon Springs High School
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