Summary
Overview
Work History
Education
Skills
Timeline
Server

Kasam Zendeli

Princeton,TX

Summary

Outgoing server/cook with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

14
14
years of professional experience

Work History

Server

Aboca
Richardson, TX
02.2016 - 05.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Cook

Alfredos Pizza
Carrollton, TX
01.2015 - 05.2022
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
  • Ordered and received products and supplies to stock kitchen areas.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.

Education

High School Diploma -

Tetova High School
Tetova Macedonia

Skills

  • Dining Room Cleaning and Upkeep
  • Order Accuracy and Delivery
  • Team Player
  • Customer Service and Rapport
  • High-Volume Dining
  • Transactions and Cash Handling
  • Guest Satisfaction
  • Dish Preparation
  • Glassware Polishing
  • Patron Experiences
  • Anticipating Guest Needs
  • Greeting and Seating Guests

Timeline

Server

Aboca
02.2016 - 05.2022

Cook

Alfredos Pizza
01.2015 - 05.2022

High School Diploma -

Tetova High School

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Kasam Zendeli