Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasandra Arroyo

Buffalo,NY

Summary

Dynamic Order Processing Team Lead at Caplugs with a proven track record in enhancing order fulfillment efficiency and fostering teamwork. Skilled in negotiation and customer service, I implemented software solutions that improved workflows and reduced onboarding time, driving productivity and satisfaction. Recognized for strong leadership and attention to detail in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Order Processing Team Lead

Caplugs
07.2022 - Current
  • Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
  • Created a supportive work environment that fostered collaboration among team members leading to higher morale.
  • Improved order processing efficiency by streamlining workflows and implementing new software solutions.
  • Led a team of order processors, ensuring timely and accurate fulfillment of customer orders.
  • Maintained strong relationships with vendors and suppliers, negotiating favorable terms that positively impacted company margins.
  • Developed training materials and programs for new hires, resulting in reduced onboarding time and increased productivity.
  • Acted as the primary point of contact for customer escalations, resolving issues quickly and maintaining high levels of satisfaction.
  • Processed customer orders in line with established policies and procedures.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Communicated with customers to address order inquiries, changes and cancellations.

Teacher Aide

Buffalo Public Schools
09.2021 - 06.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.

Restaurant Hostess

El Agave Grill & Bar
06.2020 - 12.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

High School Diploma -

International Preparatory School
Buffalo, NY
06-2020

Skills

  • Order fulfillment
  • Sales support
  • Documentation management
  • Financial acumen
  • Order picking
  • Strong leadership
  • Handheld scanners
  • Invoicing and billing
  • Verifying shipments
  • Shipping procedures
  • Shipment processing
  • Tracking packages
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication

Timeline

Order Processing Team Lead

Caplugs
07.2022 - Current

Teacher Aide

Buffalo Public Schools
09.2021 - 06.2022

Restaurant Hostess

El Agave Grill & Bar
06.2020 - 12.2021

High School Diploma -

International Preparatory School

Similar Profiles

CREATE PROFILE
Kasandra Arroyo