Kasandra Barlow
Glendale,AZ
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Fraud Investigator
Aston Carter
Phoenix, AZ
05.2023 - 11.2023
- Performed risk assessment analysis on customer accounts based on established criteria.
- Analyzed customer data for potential fraud indicators.
- Utilized various tools such as databases and software programs to analyze large amounts of data quickly.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Reviewed customer accounts for evidence of fraudulent activity.
Remote Customer Service Specialist
Valor Global
Phoenix, AZ
05.2020 - 01.2023
- Assisting claimants with unemployment insurance. Answered general questions, such as how and when to apply for benefits. Resolved customer information and complaints. Responded to claim inquiries. Intensive casework for the state of Arizona. Intake information for Appeals and Fraud inquiries for state assistance and unemployment applicants.
Intake information, verifying existing cases for cash, medical, and nutrition, advised of approval for medical and nutrition. Transfer to the expedited line, if necessary, for cash and nutrition assistance.
Received documents when needed as well as assisted with sending documents(uploading via the system)
Customer Service Representative
Synergy Solutions
Phoenix, AZ
03.2019 - 09.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Corporate Job Bank Professional Services
Phoenix, AZ
01.2018 - 01.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Contract worker for the State of Arizona Department of Economic Security.
Assisted clients apply for Medical, Cash, and Nutrition Assistance in a call center environment.
Education
Diploma - Pharmacy Technology
Arizona College
Glendale, AZ07-2006
Diploma - Medical Billing Coding And Insurance
Parks College
Aurora, CO11-2003
Diploma - Travel And Tourism
Parks College
Denver, CO01-1985
Skills
- Telephone Etiquette
- Evidence collection
- Fraud patterns
- Fraud identification
- Ethical standards
- Fraud Detection
Timeline
Fraud Investigator
Aston Carter
05.2023 - 11.2023
Remote Customer Service Specialist
Valor Global
05.2020 - 01.2023
Customer Service Representative
Synergy Solutions
03.2019 - 09.2019
Customer Service Representative
Corporate Job Bank Professional Services
01.2018 - 01.2019
Diploma - Pharmacy Technology
Arizona College
Diploma - Medical Billing Coding And Insurance
Parks College
Diploma - Travel And Tourism
Parks College
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