Kasandra Bush
Norton Ks,KS
Summary
Driven by a passion for excellence in customer service, I honed my skills in fast-paced environments like Sonic, mastering POS systems and beverage preparation while achieving high accuracy under pressure. My adaptability and strong work ethic have consistently enhanced guest satisfaction and team performance, showcasing my commitment to quality and efficiency in every task.
Overview
7
7
years of professional experience
Work History
Carhop
Sonic
07.2024 - 08.2024
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Answered guest questions and promoted special products.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Barista/Cashier
Dillons/ Starbucks
05.2024 - 07.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Sandwich Artist
SUBWAY®Restaurants
03.2024 - 04.2024
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
Cafeteria Worker
Sodexo Food Service
04.2022 - 11.2023
- Tracked meal purchases and accepted payments at cash register.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Received and stored incoming supplies according to procedures.
- Prepared ingredients and recipe components ahead of time.
- Provided exemplary service to students, staff, and visitors.
- Served food according to temperature, safety and presentation guidelines.
- Restocked condiments, beverages and utensils per expected use levels.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Cleaned and sanitized surfaces, tools and equipment.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 09.2022
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Customer Service Representative
Dillions
05.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Carhop
Sonic
05.2017 - 11.2019
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Answered guest questions and promoted special products.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Education
Highschool - General Studies
Connections Visual And Performing Arts Academy
Tuolumne, CA/Homeschooled04.2020
Skills
- Safe Food Handling
- Beverage Preparation
- POS Systems
- Quality Assurance
- Food handling
- Food service regulations
- Menu Memorization
- Cultural Awareness
- POS System Operation
- Efficient under pressure
- Safety conscious
- Goal-Oriented
- Adaptability and Dependability
- Fast and Efficient
- Fast food customer service
- Tray Carrying and Balancing
- Conflict Mediation
- Strong Work Ethic
- Performance Improvement
- Interactive communication skills
- Works Well Under Pressure
- Workplace Safety Compliance
- Teamwork and Collaboration
- Flexibility
- Flexible Schedule
- Promptness and Punctuality
- Willing to Learn
- Effective Multitasking
- Peer Mentoring
- Good Communication
- Quick Learner
- Phone Etiquette
- Process Improvement
- Heavy Lifting
- Sanitation Practices
- Customer interaction
- Guest satisfaction
- Interpersonal Relationships
- Excellent customer service
Timeline
Carhop
Sonic
07.2024 - 08.2024
Barista/Cashier
Dillons/ Starbucks
05.2024 - 07.2024
Sandwich Artist
SUBWAY®Restaurants
03.2024 - 04.2024
Cafeteria Worker
Sodexo Food Service
04.2022 - 11.2023
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 09.2022
Customer Service Representative
Dillions
05.2019 - 03.2020
Carhop
Sonic
05.2017 - 11.2019
Highschool - General Studies
Connections Visual And Performing Arts Academy
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