Kasandra Cooper
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Micahtek
Broken Arrow, OK
08.2023 - 04.2024
- assisted people in crisis
- prayer calls
- sale calls
- order status
Invoice Processor
GC Services
Houston, TX
06.2022 - 08.2023
- managing incoming invoices from the time they are received until they are paid
- Reviewing and verifying invoices: Ensuring that invoices are accurate and that figures are entered correctly
- Entering invoice data: Entering invoice data into the company's accounting system
- Processing payments: Preparing and processing electronic transfers and payments
Medical Receptionist
Johnson Service Group Inc.
Houston, Texas
04.2013 - 09.2022
- coordinated appointments for patients
- verified insurance before appointments
- computer competencies
- Communication: Answer phone calls and emails from patients, and assist patients with questions and forms
- Administrative: Maintain patient records, update patient information, and prepare medical files
Education
High School Diploma -
Hominy High School
Hominy, OK05-2009
Skills
- Data Collection
- Appointment Scheduling
- Scheduling
- Data Entry
- Call Management
- Paperwork Processing
- Typing [Number] WPM
- Document Control
- Microsoft PowerPoint
- Receiving support
- Administrative Support
- Dispute Resolution
Timeline
Customer Service Representative
Micahtek
08.2023 - 04.2024
Invoice Processor
GC Services
06.2022 - 08.2023
Medical Receptionist
Johnson Service Group Inc.
04.2013 - 09.2022
High School Diploma -
Hominy High School
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