KaSandra Gamble
Hale Center,Texas
Summary
Personable professional with proven history of improving effectiveness of workplace communication and coordination. Computer-literate adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing. Detail-oriented team player with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Commodity Clerk
Hale Center Feed Yard
06.2017 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track information.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Input data into spreadsheets and databases
Hostess/Restaurant Waitress
Daybreakers Restaurant, Bar & Cafe
03.2016 - 01.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room side-work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated cuin a timelystomers manner by managing reservations and wait-lists skillfully.
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Cattle Clerk
Hale Center Feed Yard
07.2014 - 10.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Created and maintained detailed records of all office activities.
- Edited documents to keep company materials free of grammar errors.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Manager
Allsups Convience Store
10.2010 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Self-Employed Cosmetologist
Salon 2900
04.2004 - 02.2007
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed new techniques to improve appearance of customer and provide different looks.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Styled hair, makeup and nails for customers for special events and occasions.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Certificate/license - Cosmetology
Exposito School of Hair Design Ltd
Amarillo, TX02.2000
High School Diploma -
Caprock High School
Amarillo, TX05.1999
Skills
- Materials Organization
- Business Correspondence
- Data Tabulation
- Records Preparation
- Verbal and Writing Communication
- Document Typing and Formatting
- Records Management Software
- Telephone Etiquette
- Serve Customer Needs
- Information Inputting
- User Experience
- Inventory Assessments
- Proficient in Type of Technology
- Customer Satisfaction
- Operations Support
- Email Correspondence
- Spreadsheet Development
- Confidential Data Protection
- Information Processing
- File and Database Management
- Copying and Scanning
- Office Machine Operation
- Calendar Management
- Data Integrity
- Data Recording
- Basic Bookkeeping
- Microsoft Office
- Organizational Management
- Data Entry and 10-Key
- Office Supplies and Inventory
- Advanced Excel Spreadsheet Functions
Timeline
Commodity Clerk
Hale Center Feed Yard
06.2017 - Current
Hostess/Restaurant Waitress
Daybreakers Restaurant, Bar & Cafe
03.2016 - 01.2017
Cattle Clerk
Hale Center Feed Yard
07.2014 - 10.2015
Manager
Allsups Convience Store
10.2010 - 07.2013
Self-Employed Cosmetologist
Salon 2900
04.2004 - 02.2007
Certificate/license - Cosmetology
Exposito School of Hair Design Ltd
High School Diploma -
Caprock High School
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