Kasandra Gonzalez
Fort Worth,TX
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers, and maintaining high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Warranty Administrator
Classic CDJRF of Arlington
10.2023 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
Warranty Administrator
Vandergriff Chevrolet
12.2022 - 11.2023
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Kept thorough records of service actions and customer information.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Examined claims, records and procedures to grant approval of coverage.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Warranty Administrator/office Manager
Autonation Chrysler Dodge Jeep Ram Southwest
06.2018 - 12.2022
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Assists to the General Manager, GSM, and upper management
- Inspect service repair order and parts invoices for proper completion and accuracy
- Collect the total repair charges from the customer in cash, check, or authorized charge account
- Develop systems to handle customer files, ensuring that all data is kept confidential, and updated
- Ensure accounts payables are kept up to date with all vendors to keep business relationships
- Perform opening and closing duties that require the handling of cash register, preparing deposits, and making sure invoices are paid
- Research accounting schedules to ensure timely and correct payables
bartender/shift leader
10.2015 - 04.2017
- Assisted in the coordination of restaurant activities, including off-site functions
- Greeted Customers and Assisted in se
- Proactively seek ways that improve efficiency of the service for the front end and bar area
- Assisted Customers with catering orders and special needs/requests
- Work under minimal supervision and have excellent follow-up skills
- Assisted in open/close preparations
- Handled nightly closing reports and cash drops
Education
Some College (No Degree) -
TARRANT COUNTY COMMUNITY COLLEGE
High School Diploma -
W.E. BOSWELL HIGH SCHOOL
06.2014
Skills
- 6 years’ experience providing administrative support/customer service
- Effective telephone and verbal/written communication skills
- Ability to communicate effectively, orally and in writing
- Proficient in
- Microsoft Word, Microsoft Office, CDK, Coupa, TSD, Guide Point, ARMS, Dealer Connect
- Excellent organizational and time management skills
- Proactive in planning and organizing; identifying and solving problems and recommending solutions
- Resourceful and take initiative
- Ability to handle sensitive information in a confidential manner and react appropriately
- Excellent verbal and written communication skills
- Ability to coordinate multiple tasks simultaneously and prioritize each appropriately
- Claims Submissions
- Claims Processing
- Error Reviews
- Paperwork Coordination
- Attention to Detail
- Decision-Making
Warranty Management
Timeline
Warranty Administrator
Classic CDJRF of Arlington
10.2023 - Current
Warranty Administrator
Vandergriff Chevrolet
12.2022 - 11.2023
Warranty Administrator/office Manager
Autonation Chrysler Dodge Jeep Ram Southwest
06.2018 - 12.2022
bartender/shift leader
10.2015 - 04.2017
Some College (No Degree) -
TARRANT COUNTY COMMUNITY COLLEGE
High School Diploma -
W.E. BOSWELL HIGH SCHOOL
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