Summary
Overview
Work History
Education
Skills
Timeline
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KaSandra Lacy

Albany,NY

Summary

Results-driven professional with a strong background at Albany City School District, focused on fostering inclusivity and safety. Proficient in food safety protocol implementation and de-escalation techniques, achieving significant reductions in wait times and enhanced cafeteria operations. Cultivated positive student interactions, reinforcing a collaborative school atmosphere.

Overview

13
13
years of professional experience

Work History

School Cafeteria Monitor

Albany City School District
09.2024 - Current
  • Fostered positive interactions among students to promote inclusion in cafeteria setting.
  • Enhanced cafeteria safety by monitoring student behavior and addressing issues promptly.
  • Streamlined lunchtime procedures, reducing wait times and improving overall efficiency.
  • Documented incidents of inappropriate behavior or rule violations, reporting them to appropriate school personnel in a timely manner.
  • Collaborated with school staff to develop strategies for maintaining a positive cafeteria environment.

Group Leader

YMCA
01.2024 - Current
  • Assisted students with homework issues and helped to incorporate positive study skills.
  • Take attendance daily
  • Maintain god communications with parents
  • Go to any training that was provided
  • Provide special care for special needs children
  • Reinforced positive behavioral interaction among the students.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.

Cafeteria Monitor

Albany School District
10.2021 - 09.2024
  • Consistently upheld school policies regarding conduct, cleanliness, and punctuality throughout daily operations.
  • Implemented effective crowd control techniques to manage the flow of students during meal times.
  • Documented incidents of inappropriate behavior or rule violations, reporting them to appropriate school personnel in a timely manner.
  • Collaborated with school staff to develop strategies for maintaining a positive cafeteria environment.
  • Trained new Cafeteria Monitors on policies, procedures, and best practices for optimal performance.
  • Supported special events in the cafeteria such as themed meals or holiday celebrations, creating an engaging atmosphere for students.
  • Promoted inclusion among students by fostering positive interactions within the cafeteria setting.

Light Duty Cleaner

Janitorial Services Inc.
10.2015 - 08.2021
  • Demonstrated excellent teamwork skills through collaboration with fellow cleaners on large projects.
  • Improved overall cleanliness by diligently vacuuming, sweeping, and mopping floors in various facilities.
  • Supported inventory management processes by monitoring supply levels and submitting timely replenishment requests when needed.
  • Cultivated positive relationships with building occupants through friendly communication while retaining professionalism throughout interactions.
  • Maintained a welcoming atmosphere in lobbies and common areas by dusting furniture and fixtures.
  • Reduced the spread of germs by thoroughly sanitizing high-touch surfaces on a regular basis.
  • Adhered to safety protocols at all times while performing light duty cleaning tasks, minimizing accidents and injuries within the workplace.

Teacher Assistant/Group Leader

YMCA
02.2012 - 08.2015
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Cashier/Customer Service

Dollar Tree Stores
09.2012 - 02.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Watervliet Jr Sr High School
Watervliet, NY
07-1990

Skills

  • Patience and understanding
  • Leadership qualities
  • Food safety protocols
  • De-escalation strategies
  • Hygiene standards
  • Team leadership
  • Active listening
  • Safety awareness
  • Decision-making
  • Complaint handling

Timeline

School Cafeteria Monitor

Albany City School District
09.2024 - Current

Group Leader

YMCA
01.2024 - Current

Cafeteria Monitor

Albany School District
10.2021 - 09.2024

Light Duty Cleaner

Janitorial Services Inc.
10.2015 - 08.2021

Cashier/Customer Service

Dollar Tree Stores
09.2012 - 02.2014

Teacher Assistant/Group Leader

YMCA
02.2012 - 08.2015

High School Diploma -

Watervliet Jr Sr High School

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KaSandra Lacy