Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards & Honors
Generic

Kasandra McEfee

Carmichael

Summary

Dedicated Medical Assistant offering 3+ years of experience in providing exceptional patient care and administrative support in busy medical settings. Proficient in using Electronic Medical Records for accurate patient documentation, and skilled in a wide range of clinical procedures. A detail-oriented team player with excellent communication skills, known for building strong patient relationships while maintaining confidentiality. Committed to advocating for patients and working collaboratively with healthcare professionals to deliver high-quality care. Proven success in streamlining patient check-in processes Helping administer care for chronic disease management. Skilled in managing inventory for medical supplies, developing systems for recorded keeping of supplies to increase patient access to care. Committed to improving patient outcomes and safety through innovative solutions and a patient-centered approach. Medical assistant Supervisor, lead team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Ready to jump in an help the team when needed. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant/Receptionist/Supervisor

California Back and Pain Specialists
05.2025 - Current
  • Assisted in patient intake and triage processes to ensure efficient workflow.
  • Conducted routine medical tests and documented results accurately in electronic health records.
  • Collaborated with healthcare providers to coordinate patient care plans effectively.
  • Educated patients on medication management and pain management strategies.
  • Monitored inventory levels of medical supplies, ensuring timely replenishment for operations.
  • Trained new medical assistants on office protocols and patient interaction techniques.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant

Advanced Pain Management Institute
10.2022 - Current
  • Assisted physicians in a high-volume Pain Management practice with patient examinations, translations, diagnostic tests, and minor surgical procedures
  • Managed front office tasks including patient scheduling, insurance verification, Prior Authorization submissions and medical record management
  • Provided exceptional customer service, resulting in positive patient experiences
  • Managed and Trained all staff
  • Performed patient intake, vital sign measurements, Accurately documented patient information and medical histories in electronic medical records, ensuring data accuracy post procedure calls
  • Documented medical data in patient charts, facilitating accurate records.
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
  • Stocked supplies and instruments for examination rooms.
  • Scheduled appointments and maintained patient records.
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Sterilized instruments and equipment.
  • Educated patients about their conditions and treatments.
  • Maintained inventory of sterile supplies, medical equipmen used in exams or treatments throughout the office.
  • Provided post-operative care instructions to patients after surgery or other medical procedures.

Kitchen Crew Trainer

Panera Bread
05.2022 - 07.2023
  • Communicated positively with trainees for encouraging continued growth.
  • Established trust within kitchen crew by practicing positive reinforcement.
  • Prepared helpful preparation tips for trainees, aiding in development of cooking expertise.
  • Provided ongoing support for new hires by answering questions about job duties or company policies.
  • Tracked progress of individual trainees through regular assessments and documented results accurately.
  • Utilized effective coaching techniques to motivate employees and ensure adherence to established policies and procedures.
  • Adjusted cooking controls to correctly accommodate conditions for specific foods.
  • Applied organizational training guidelines to appropriately impart customer service skills to staff.

Waitress Supervisor

El Pollo Feliz
08.2020 - 06.2022
  • Managed the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness.
  • Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
  • Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions.
  • Displayed a professional attitude at all times when dealing with customers or fellow employees.
  • Demonstrated strong communication skills in effectively resolving customer complaints or issues.
  • Monitored cash registers to ensure accuracy of all transactions while adhering to company policies regarding cash handling procedures.
  • Inspected restaurant areas regularly for safety hazards or unsanitary conditions.
  • Answered phones to take reservations or to-go orders.
  • Managed closing duties by restocking items and reconciling cash drawers.
  • Resolved customer complaints regarding food service.
  • Performed food preparation and serving duties, such as carving meat, preparing flambe dishes, and serving wine and liquor.

Education

Associate of Science - Medicine Candidate

American River College
Sacramento, CA
05.2027

High School Diploma -

Mira Loma High School
Sacramento, CA
06.2022

Skills

  • Bilingual (English/Spanish)
  • Medical Terminology
  • Procedure Assistance
  • Patient Scheduling
  • Medical Procedures
  • Diagnostic Procedures
  • Electronic Medical Records
  • First Aid
  • Medical Equipment Operation
  • Equipment Sterilization
  • Emergency Room Procedures
  • Insurance Verification
  • Customer Service
  • Problem Solving Abilities
  • Empathy and Compassion
  • Medical Supply Inventory
  • CPR Certification
  • Reliable team player
  • Medical Supplies Inventory
  • Medical office administration
  • HIPAA compliance
  • Microsoft teams
  • SharePoint administration
  • Microsoft Excel

Certification

  • San Juan Certificate of completion Medical Assistant
  • CPR

Languages

Spanish
Native or Bilingual
Russian
Elementary

Timeline

Medical Assistant/Receptionist/Supervisor

California Back and Pain Specialists
05.2025 - Current

Medical Assistant

Advanced Pain Management Institute
10.2022 - Current

Kitchen Crew Trainer

Panera Bread
05.2022 - 07.2023

Waitress Supervisor

El Pollo Feliz
08.2020 - 06.2022

Associate of Science - Medicine Candidate

American River College

High School Diploma -

Mira Loma High School

Awards & Honors

Seal of biliteracy

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