Kasandra Miramontes
Fontana
Summary
Focused on ongoing personal and professional growth, targeting opportunities that enable learning from experienced leaders, tackling new challenges, and propelling career progression.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Arrowhead Credit Union
Rancho Cucamonga
04.2023 - Current
- Handled inbound and outbound calls with professionalism and efficiency.
- Addressed member inquiries regarding products and services, offering tailored recommendations.
- Actively listened to members' needs and provided effective solutions.
- Adhered to company policies while following established guidelines and procedures.
- Maintained a positive attitude throughout calls, ensuring member satisfaction.
- Updated contact information and verified member details with precision.
Reception
Hospitality Staffing Solutions
Santa Ana
03.2022 - 02.2023
- Directed visitors to appropriate locations within the office, ensuring positive first impressions.
- Answered and made calls, assisting employees with appointment scheduling.
- Managed office correspondence, including emails and memos, to communicate updates effectively.
- Maintained organized office supplies and equipment, promoting cleanliness and efficiency.
- Assisted with copying, faxing, filing, and taking meeting notes as required.
- Oversaw submission of applications, verifying documents for accuracy and completeness.
- Supported office operations by ensuring all areas remained tidy and accessible.
- Facilitated communication between staff members to enhance workflow and collaboration.
Server
Olive Garden
Rialto
07.2019 - 01.2022
- Assisted guests with food and drink selections while maintaining a positive demeanor.
- Greeted customers and provided menus to enhance dining experience.
- Took orders and communicated them effectively to kitchen staff for timely delivery.
- Ensured accuracy of orders upon delivery, maintaining high service standards.
- Calculated bills, printed receipts, and processed payments efficiently.
- Maintained organized inventory and ensured cleanliness of restaurant environment.
Education
Bachelor's degree - Criminal Justice
California State University San Bernardino
San Bernardino, CA01.2024
Associate's degree - Criminal Justice
Chaffey College
Rancho Cucamonga01.2021
Skills
- Problem solving and decision making
- Effective communication
- Team collaboration
- Critical thinking and analysis
- Active listening skills
- Customer service excellence
- Organizational skills
- Attention to detail
- Conflict resolution strategies
- Data entry proficiency
- Product knowledge expertise
- Complaint resolution techniques
- Call handling
- Product knowledge
References
- Terry Flores, Colleague, (909) 910-9667
- Rodrigo Funes, Supervisor, (657) 274-2674
- Rosie Davis, Supervisor, (909) 330-6428
- Praxedis Flores, Colleague, (626) 472-4972
Languages
Spanish
Professional
Timeline
Call Center Representative
Arrowhead Credit Union
04.2023 - Current
Reception
Hospitality Staffing Solutions
03.2022 - 02.2023
Server
Olive Garden
07.2019 - 01.2022
Bachelor's degree - Criminal Justice
California State University San Bernardino
Associate's degree - Criminal Justice
Chaffey College
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