Kasandra Pena
Las Vegas,NV
Summary
Dynamic professional with extensive expertise in office management and customer service. Proven leadership in team management and operational efficiency, generating over $1M in client payments. Skilled in dispatch coordination and bilingual communication, delivering exceptional service and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Dispatcher
SNAP Towing
Henderson, USA
07.2024 - 11.2025
- Coordinated vehicle dispatch and release operations to ensure timely service and accurate documentation.
- Managed client communications both in person and via phone, effectively addressing client concerns.
- Oversaw filing, scanning, and completion of essential office records for efficient information access.
- Facilitated invoicing processes resulting in over $1M in client payments.
Receptionist
Lone Mountain Animal Hospital
Las Vegas, USA
01.2021 - 07.2024
- Served as the primary contact for clients, delivering outstanding customer service from the first encounter to departure.
- Handled multi-line phone systems, greeted visitors, scheduled appointments, and processed insurance claims.
- Maintained office organization, performed administrative tasks, and supported team members as needed.
- Processed payments and maintained financial records for services rendered promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments and meetings for management team.
ICU Veterinary Assistant
WVRC
Waukesha, USA
11.2019 - 12.2020
- Assisted with the care and management of critical patients in a leading animal hospital.
- Conducted patient assessments, supported medical procedures, and maintained hospital cleanliness.
- Practiced "fear free" animal handling and collaborated with a multidisciplinary team.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
Manager
Freshfin Poke
Brookfield, USA
07.2018 - 12.2019
- Led shift operations and supervised team performance to ensure smooth business functions.
- Addressed customer concerns, managed scheduling, and handled inventory and ordering processes.
- Provided high-level customer service and trained new employees.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI06.2015
Skills
- Office management expertise
- Administrative proficiency
- Customer service excellence
- Team leadership and training
- Scheduling and inventory control
- Organizational skills
- Document filing and scanning
- Multi-line phone systems
- Medical office experience
- Microsoft Office proficiency
- Dispatch coordination
- Bilingual communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Dispatcher
SNAP Towing
07.2024 - 11.2025
Receptionist
Lone Mountain Animal Hospital
01.2021 - 07.2024
ICU Veterinary Assistant
WVRC
11.2019 - 12.2020
Manager
Freshfin Poke
07.2018 - 12.2019
High School Diploma -
Pulaski High School